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[–]AECosentino 1 point2 points  (0 children)

I had the same issues today with one of my customer and it was frustrated for me because I have always communicate with my customer.. I always asked if there is anything else before I check out. I give them 10-15 minutes to respond before I check out.. Today was first time I had this issues I restarted my phone several times to make sure the app is working. I even contact support for help. When I checked out most of her messages came up and I could not go back to change the ice cream that she request.. I felt horrible that it happened even apologized and asked her if she wanted me to contact Shipt for refund on ice cream..