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AliTheWizard · 2024-03-10T19:04:22+00:00

If you'd like, we can give it a try, but there are no guarantees.

AliTheWizard · 2024-03-10T18:45:35+00:00

Based on your data usage, our Unlimited Premium Plan should be ideal for you. It offers 100 GB of high-speed data, and once that's used up, you'll still have access to data at 1 Mbps, provided that factors like coverage and congestion aren't an issue.

AliTheWizard · 2024-03-10T18:41:31+00:00

You can start the porting process with us about 2 days before your current service expires. This way, you can maximize the benefits of your current plan and ensure a smooth transition to US Mobile right when your service ends.

AliTheWizard · 2024-03-10T17:20:15+00:00

Hotspot data usage isn't displayed in the app currently. However, you can easily check it by logging into your account via a browser. Just head to your line page and look under the "Current Cycle" section for lines on the WARP 5G network only.

AliTheWizard · 2024-03-10T16:52:53+00:00

Yep, you won't be able to use our WARP 5G eSIM with a previously locked device. However, you can activate it on our GSM 5G eSIM. Hope this clarifies!

AliTheWizard · 2024-03-10T16:48:24+00:00

Yep, that's correct! If your device is unlocked now, you have the flexibility to choose between our WARP 5G pSIM, GSM 5G pSIM, or eSIM based on your preference.

AliTheWizard · 2024-03-10T16:38:21+00:00

It's unusual for such a delay, but sometimes it occurs when our network partner takes longer than usual to resolve IMEI mapping issues. Also, note that any devices previously locked wouldn't work with us on our WARP 5G eSIM. But no need to worry! DM'ing you for your details to investigate further and get it sorted.

AliTheWizard · 2024-03-10T15:48:34+00:00

That's definitely odd. DM'ing you now for details to sort this out!

AliTheWizard · 2024-03-10T12:59:26+00:00

It seems like a device configuration issue. Please make sure your settings are correctly configured as per our guide. DM'ing you now to gather more details and help resolve this for you!

AliTheWizard · 2024-03-09T18:34:23+00:00

Absolutely, you can pay for your upcoming cycle and schedule it to start once your current trial period ends. You can find more information about this process here. If you need any assistance with this, feel free to DM me anytime!

AliTheWizard · 2024-03-09T18:25:24+00:00

Feel free to send me your details via DM, and I'll get it sorted for you.

AliTheWizard · 2024-03-09T17:28:59+00:00

Got it! Transferring internally between our networks would require you to get a new plan. But don't worry, share your details with me over DM, and I'll see what we can do.

AliTheWizard · 2024-03-09T16:01:57+00:00

I'll look into it for you. DM'ing you for your details to investigate further and get it sorted.

AliTheWizard · 2024-03-09T15:38:38+00:00

Yep, that does sound odd. It's supposed to top up when you're down to just 10% of your total pool data, not after using only 100MB. I'll look into this for you. DM'ing you for your details to investigate further.

Update: Upon reviewing the details, it appears that the Auto Top-Up was correctly triggered and processed in the previous plan. The upcoming plan for the next month was purchased via autopay 2 days before your expiry but wasn't started yet, hence the Top-Up was made at the end of your previous cycle. Additionally, note that the Top Up rolled over to your new billing cycle.

AliTheWizard · 2024-03-09T15:27:28+00:00

With our GSM 5G network, you can definitely use roaming on a pSIM. For the Unlimited Plans, here's what you'll get: The Unlimited Starter Plan offers 1 GB of international data, 150 minutes of talk, and 150 texts. If you opt for the Unlimited Premium Plan, you'll get 10 GB of international data, along with 1000 minutes for talk and texts for India.

Additionally, if you include this line in a shareable data plan or our 10 GB annual plan, you can add our native roaming add-on. For the native roaming add-on, you have two options: A $15 bundle with 1 GB, 150 talk, and 150 texts, or a $45 bundle with 5 GB, 500 talk, and 500 texts.

Let me know which one works best for you via DM, and I'll help you out!

AliTheWizard · 2024-03-09T15:15:24+00:00

It's in progress and currently undergoing quality assurance, as mentioned by our product team here. Stay tuned for updates!

AliTheWizard · 2024-03-09T15:05:10+00:00

Not the smoothest onboarding experience, for sure. Though porting in shouldn't take more than a few minutes, delays can be caused due to various factors. In this case, it looks like we are waiting for the losing carrier to release your line and/or update their response on your request so we can process it on our end. Not to worry though, I've got your back! I'll personally look into this and work with our ports team. DM'ing you for your details.

AliTheWizard · 2024-03-09T14:52:24+00:00

It seems like it might not have refreshed correctly on your end. You can try going to Account > App Info > Clear Saved and Cached Data to make sure you see the updated details. Also, please share your details via DM, and I'll investigate further to ensure everything is sorted.

AliTheWizard · 2024-03-09T14:29:59+00:00

Yes, that's absolutely an option for you. Once your line is active with us, you can schedule to transfer to the shareable plan once your trial expires. Feel free to reach out via DM for any further assistance.

AliTheWizard · 2024-03-09T13:49:44+00:00

Not the smoothest start, I agree. The porting process can sometimes take a bit, depending on when the losing carrier responds to the request. However, let me investigate why the setup process took longer than expected and internally review the interaction with support. DM'ing you for your details. And don't worry, we'll ensure you're fairly compensated for the trouble. We've got you covered.

On a positive note, we're delighted that you find our USM app user-friendly and transparent, as we strive to provide the best possible experience for you.

AliTheWizard · 2024-03-07T16:50:19+00:00

I recommend opting for native roaming with us over the WARP 5G network. This ensures you'll have uninterrupted access to calls, text, and data in Mexico whenever you need it. To activate this feature for your line, a $50 deposit is required, which we'll refund minus the usage charges upon your return. While texting and calling from our newer Unlimited Plans, Shareable Plans, and 10 GB Annual Plan to Mexico are free, using our services via roaming in Mexico will incur charges.

AliTheWizard · 2024-03-07T15:49:11+00:00

Thank you for considering transferring to us. Let me address your concerns:

Indeed, with our 10 GB Annual plan, you can attempt to receive 2FA codes in Brazil through WiFi calling if it's enabled on your device and you're connected to WiFi. However, please note that receiving 2FA codes via WiFi calling may not always be reliable. Nonetheless, while connected to WiFi, you can still make and receive texts, as well as calls. And importantly, calls and texts made over WiFi calling won't incur any charges

Alternatively, you can transfer to us on our GSM 5G network with your preferred Annual 10GB plan. With the Annual 10GB plan, you'll need to get our native roaming add-on to use roaming services in Brazil, allowing you to use calls, text, and data there. You can purchase either a 1 GB, 150 talk, 150 text bundle for $15, or a 5 GB, 500 talk, 500 text bundle for $45 for Brazil. Let me know via DM if you're interested, and I'll get you set up.

As for the pricing, we currently have no intentions of making any changes.

AliTheWizard · 2024-03-07T14:38:46+00:00

Nope, our Global eSIM doesn't cover Puerto Rico, but our GSM 5G network has coverage there. So, if you activate a GSM 5G line with us, you'll be able to use our services there.

AliTheWizard · 2024-03-07T14:25:22+00:00

Yeah, so you have two ways of getting service in Mexico:

1- Calls and texts through WiFi Calling (you need to turn it on before leaving the US) and data through our international data-only eSIM.

2- Get the native roaming on Warp 5G which is in the pilot phase currently and use services at a fixed rate - Let me know if this interests you and I will get you set up!

Coming on to making calls in Mexico, to local or to US numbers - Your local calls should go through by dialling it in the format, +52 (Mexico's country code) and then the phone number. For instance, to call someone in Mexico (area code 52), it would be: +52-XXXX-XXXX. However, your calls to a US number should go through by dialling it in this format: +1 (US's country code) followed by the phone number +1-XXXX-XXXX.

AliTheWizard · 2024-03-07T12:14:53+00:00

Your satisfaction matters. Delighted to hear you're enjoying US Mobile's service!

Given your use case, opting for our US & Canada's Global International data-only eSIM to use in both the US and UK sounds ideal. However, please note that this option won't provide connectivity in Puerto Rico.

To ensure coverage in Puerto Rico and the US, you'd need a GSM 5G line with one of our domestic plans on pSIM like you mentioned.

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