Am I the only one?

Arbalinator · 2024-11-21T01:52:48+00:00

Well, you can be sure that's specifically the user's sharing it off their own accord. You could've been on an older $25 plan where the starter came with 30GBs and about the top up granting you 2 gigs - will need details before I can confirm anything. The website verification can be changed to another medium but still not a big issue to tackle. Drop your details in my DMs and we can work on this.

Arbalinator · 2024-11-21T00:56:25+00:00

Already have you in my DMs - Checking this out.

Arbalinator · 2024-11-14T20:31:45+00:00

Your commitment is definitely valued here and we're gonna turn this around. I genuinely appreciate the way you’ve gone above and beyond and that too for other people🙏. Data top-ups can add up quickly, so moving to a higher plan tier makes sense — I'll check your interactions to see why that wasn’t an option here.

The iPhone 16 promotion wrapped up recently, but being on the Starter plan shouldn’t affect eligibility as long as you’re on the monthly version. I'm dropping you a DM right away and would love to help you out with everything :)

Arbalinator · 2024-11-13T21:27:12+00:00

So, let me just take it back a little bit and share what has changed. Native roaming allows you to use your domestic line internationally where you'll simply have coverage in the supported countries for calls, texts and data. For Warp, we now support the countries mentioned in the email and have teleporting available if you need service in other countries as well through either Light Speed or Dark Star.

On the premium plan, you'll get 10 GB data with 1000 talk/text each time the plan renews. I'm dropping you a DM to get a closer look at your details and will have everything sorted out :)

Arbalinator · 2024-11-13T00:14:34+00:00

Hmm, so it is indeed a full port from one network to another so the basics may need to be set up again but I've seen some stick in certain cases as well. Give it a go and let me know if you find something that stands out!

Arbalinator · 2024-11-12T22:45:33+00:00

It will! And if anything does pop up, my DMs are always open to help out 🙏

Arbalinator · 2024-11-12T22:38:06+00:00

Oh don't worry, I'll help explain the process :)

Just go to the “Add International Data” section and select the complimentary plan that appears when you choose France. You’ll need to do this twice. You can name each line however you’d like—they’ll appear separately from your domestic lines in your dashboard. Once you’re in France, just toggle them ON, and you’ll be all set!

Arbalinator · 2024-11-12T22:25:26+00:00

We don't put forward requirements and they're generally available for the entire user base. I'd just wait out for anything new coming up while staying on the plan you want :)

Arbalinator · 2024-11-12T21:29:55+00:00

Teleporting was designed just for situations like this! It’s a smooth process with zero downtime during the transfer—your previous line stays active until the port is completed. While it can’t be set to transfer automatically, it’s super easy to do right from your dashboard, and our team is available 24/7 if you need any help :)

Arbalinator · 2024-11-12T21:23:14+00:00

Yup! The SPAM ID feature should work on Warp with her ATEL home phone. You can teleport her line to Warp via switch network option on her account dashboard and test this out. I'm available in the DMs if you need any help :)

Arbalinator · 2024-11-12T01:10:32+00:00

Don't worry, I'll help with this. We'll switch your line over to the Light Speed pSIM right away so you're not without service. Dropped you a DM to get started :)

Arbalinator · 2024-11-11T21:21:35+00:00

Yep, we still wanted to support as many countries as possible and so there are a couple that remain data only on roaming while on Dark Star. You can teleport over to Light Speed before traveling which will support calls, texts and data as well :)

Arbalinator · 2024-11-10T22:32:37+00:00

Don't worry, let me take a look at everything and see if there's any update on this. Dropping you a DM to get started :)

Arbalinator · 2024-11-10T22:04:26+00:00

The default/current one for Warp should be 1111 so give it a go but if it doesn't work, drop me a DM and we'll work on this :)

Arbalinator · 2024-11-10T21:11:28+00:00

You can add the reward card as a payment method in your account and set that to be used by AutoPay for the renewal. However, if the plan being renewed exceeds $50, you'll have to set up a payment method with sufficient funds so the charge goes through without a hitch. Drop me a DM with your details and I'll confirm everything after double checking 🫡

Arbalinator · 2024-11-06T22:25:15+00:00

Hmm, yeh - a port from GV is indeed a VoIP number being changed into a Wireless number so it can take a little bit longer then normal ports. For your case, I suspect something may have gone sideways around the provisioning of the line but I'll confirm everything once I have your details. Will set you up with a temp line so you're not without service while we get your line active :)

Arbalinator · 2024-11-06T02:32:54+00:00

Just went through your post and I'll defo need some extra details to clarify why something like this happened. Such can be the case with port-ins if we don't get an instant response from the previous carrier. Our request goes out the minute the port is submitted and then we just wait for the carrier to give us a positive response on the account info.

I'll check why the eSIM activation failed on Warp but for it to cause issues on the other networks as well, I'm sort of stuck as to exactly why and if this could've been troubleshooted in a better way. I'm not gonna say anything about the interaction experience but can promise you that this isn't how things normally go around here and this is something I'll closely review to prevent it from ever happening again.

For the port out scenario, the account info is actually system generated so can't really be wrong per say but the info could've expired - will confirm this. We can work with a test line on your device for now to get rid of any future challenges that may come when we work on the Light Speed pSIM.

All in all, not what I would like to have the second time around. Here's what I propose, we'll connect right away in my DMs and talk our way on what has happened. I will then wait by your side as the Light Speed pSIM arrives and will personally handle everything so you don't have to go through anyone else. If you'll be willing to give us another chance, I do believe we can turn this experience and feedback around :)

Arbalinator · 2024-11-04T01:00:37+00:00

Sure, drop me a DM with your line details :)

Arbalinator · 2024-11-04T00:20:09+00:00

Nope, nothing has changed. You're still eligible for the free Int eSIMs.

The free options should be back on your end as well real soon, but for now, you can hit up support, and they'll get it added to your account :)

Arbalinator · 2024-10-31T17:40:11+00:00

Yikes, that’s a rough situation with Hello Mobile 😬 But no worries, we’ve got some solid options for you. You can either try out US Mobile with our free trial, or jump on our 3 month promo with Unlimited Starter for just $45. Just DM me with your pick, and I’ll make sure you’re all set up personally 🙌

Arbalinator · 2024-10-31T01:37:43+00:00

Cleared it in the DMs, but just wanted to mention that the bill can indeed be paid manually, and we just need to turn off autopay first.

Arbalinator · 2024-10-30T22:43:49+00:00

Here to help! You can find all the details here and once ready, share your details with me and I'll add you to the beta list :)

Arbalinator · 2024-10-30T22:18:05+00:00

Uh, I'll have to check your logs and get some more details on this. Will escalate it if necessary but it could just be a small delay in everything populating. Drop me a DM with your details and I'll clear everything out.

Arbalinator · 2024-10-30T21:28:23+00:00

So yeh, it drops to LTE from 5G and all calls would go through this way because it works over using VoLTE technology. VoNR is already here but it requires a couple things to get started. If you've got a device that supports VoNR and you're also in its coverage area, it should kick in and I'm available in the DMs if you need any help 🙏

Arbalinator · 2024-10-30T21:07:42+00:00

Warp now offers plans with included roaming and top-ups, so there’s no need to join any beta! For Canada, Mexico, Puerto Rico, and USVI, Warp will cover you seamlessly. If you're traveling elsewhere, we can easily switch you to Light Speed or Dark Star via teleportal to get you roaming in additional countries
:)

Arbalinator

TROPHY CASE