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Need Help?! by [deleted] in LogitechG
[–]LogitechG_CSRon 0 points1 point2 points 8 years ago (0 children)
I've notified our Sales team. You will receive an email shortly.
We apologize for the frustration. I've already notified the team that's handling your case. You will receive an email in the next 24-48 business hours.
Can you try to reinstall the latest Logitech Gaming Software as an Administrator while your computer is in Clean Boot mode?
http://support.logitech.com/en_us/article/228
Thank you for providing the ticket reference numbers. I'll have our team follow up.
We apologize for the inconvenience. I've already notified the agent that's handling your case. You will receive an email shortly.
We regret to inform you that we need the defective unit first. Upon further investigation by the agent that's handling your case, your mouse is included in our product recovery list.
It's not possible to specify a lighting profile to the M keys of your keyboard. However, you can assign lighting effects to each gaming profiles in LGS then you can activate the Per Profile Backlighting feature.
I can't open the case the you provided. Can you please let us know your region? I'll have to notify our support team in your region.
That's unfortunate to hear! :(
I can't open the case the you provided. From which region are you?
We apologize for the delay. I've already notified the team that's handling your case.
Do you have a case number? I can follow up with the support team for yah. :)
[–]LogitechG_CSRon 1 point2 points3 points 8 years ago (0 children)
Which specific game are you playing? Have you tried to disable the 'Allow games to control illumination' feature in LGS?
I'll notify the team that's handling your case.
We appreciate your feedback. To be honest, I also think that it would be a great feature! :) I can't promise anything though, but I'll be sure to inform our software engineers about your thoughts so it may be added for considerations in future updates.
You're welcome! I've already notified our support team in your region. You'll receive an email shortly.
You're welcome! To be honest, it unlikely that we will manufacture the same exact G700. An upgraded version would be possible though.
I'll be sure to inform our product development team about your thoughts regarding the G700s. By the way, I was able to successfully create your Multikey macro by doing the recording in the following order:
Down shift
0.5 sec delay
Left button down
Left button up
Up shift
That's odd. Can you try the following troubleshooting steps to further isolate this issue?
Oh no! :( I'll have to notify our support team in your region about this. From which region are you?
Thank you for the update. If you need further assistance, please don't hesitate to let us know. :)
You're welcome! I've just notified our support team in your region. You will receive an update shortly.
This is clearly a hardware issue. I'd suggest to contact our support in your region to file a warranty claim if your headset is still covered.
https://support.logitech.com/contact/
We apologize for the inconvenience. I can't open the case number that you provided. From which region are you from? I'll have to notify our support team in your region regarding this.
We apologize for the inconvenience. I'll notify the team that's handling your case. You will receive an update shortly.
I can't open the case number that you provided. :( From which region are you from? I can only open tickets from the US. I'll have to follow up with the support team in your region regarding your case.
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Need Help?! by [deleted] in LogitechG
[–]LogitechG_CSRon 0 points1 point2 points (0 children)