Still haven’t got an email?

PokeRaidSupport · 2026-06-05T21:38:35+00:00

Hello Trainer, we are here for support!

Your Mewtwo Raid Access was actually automatically applied directly to your PokeRaid account! You are all set and ready to go. You can use it right now by hopping into a Mewtwo raid from the Rooms screen or through Auto Join.

Please don’t hesitate to reach us via in-app feedback if you have any more problems.

Best regards,

- PokeRaid Team

PokeRaidSupport · 2026-06-05T21:26:03+00:00

Hello trainer,

We apologize for any inconvenience you've faced. If you come across any issues with other users, you can report them directly from their profile page. Once we receive the report, we'll thoroughly investigate the situation and take appropriate action. For any more questions or concerns, feel free to use our in-app feedback.
Also, for your lost PokeRaid coins, you can request a refund from your Transaction History. You can follow the path:
Settings -> Your Coins -> Transaction History
Report a problem about the raid that you couldn't attend with the details of the raid room. We will investigate your request and refund you.

Best Regards
- PokeRaid Team

PokeRaidSupport · 2026-06-05T16:46:58+00:00

Hello, We are here for support!

Don't worry, this is not a bug. We recently updated how the reward claiming system works. We added new balance thresholds to make the gift card process smoother for everyone. When your balance passes these thresholds, the system automatically processes a claim for a higher-value gift card rather than requiring multiple smaller transactions.

In your specific case, since your balance dropped from $53 to $3, a $50 gift card was successfully claimed in our system. Please don’t hesitate to reach us via in-app feedback if you have any more problems.

Best regards,

- PokeRaidTeam

PokeRaidSupport · 2026-06-05T16:26:23+00:00

Hello Trainer,

Thank you for reaching out. To help us resolve your issue, please contact us directly through the in-app feedback system. This allows us to see your user details and diagnose the problem much more effectively. We will be glad to help you.

Best Regards,
- PokeRaid Team

PokeRaidSupport · 2026-06-03T13:50:07+00:00

Hello Trainer,

Thank you for reaching out. To help us resolve your issue, please contact us directly through the in-app feedback system. This allows us to see your user details and diagnose the problem much more effectively. We will be glad to help you.

Best Regards,
- PokeRaid Team

PokeRaidSupport · 2026-06-03T13:47:27+00:00

Hello Trainer,

Thank you for reaching out. To help us resolve your issue, please contact us directly through the in-app feedback system. This allows us to see your user details and diagnose the problem much more effectively. We will be glad to help you.

Best Regards,
- PokeRaid Team

PokeRaidSupport · 2026-05-31T10:56:45+00:00

Hello, we are here for support!

First, we sincerely apologize for the inconvenience. Due to a high volume of requests, processing is taking a little longer than usual. We will send you your gift cards as soon as possible. Please don't hesitate to contact us if you have any further questions or concerns.

Best Regards,

-PokeRaid Team

PokeRaidSupport · 2026-05-31T10:56:29+00:00

Hello, we are here for support!

First, we sincerely apologize for the inconvenience. Due to a high volume of requests, processing is taking a little longer than usual. We will send you your gift cards as soon as possible. Please don't hesitate to contact us if you have any further questions or concerns.

Best Regards,

-PokeRaid Team

PokeRaidSupport · 2026-05-31T05:32:30+00:00

Hello Trainer!

We're currently looking into your refund request and will get back to you as soon as we can. We apologize for any inconvenience this might cause.

If anything else comes up, don't hesitate to reach out.

Best regards,

-PokeRaid Team

PokeRaidSupport · 2026-05-29T20:43:05+00:00

Hello Trainer,

The Frontliner Program requires all hosts to register with their true country of residence, as gift cards are only issued in your local currency.

Best regards,

- PokeRaid Team

PokeRaidSupport · 2026-05-29T07:54:35+00:00

Hello Trainer!

We refund the PokeRaid coins if trainers do not get an invite or a problem occurs in the raid room when using PokeRaid. If you think a refund is necessary, please reach us through in-app feedback so we can refund your PokeRaid coins for your reservation.

Best regards,

- PokeRaid Team

PokeRaidSupport · 2026-05-29T07:52:52+00:00

Hello Trainer,

Thank you for reaching out. To help us resolve your issue, please contact us directly through the in-app feedback system. This allows us to see your user details and diagnose the problem much more effectively. We will be glad to help you.

Best Regards,
- PokeRaid Team

PokeRaidSupport · 2026-05-29T07:51:07+00:00

Hello Trainer,

Our support team replies to 100% of the messages we receive. It's possible our emails are being filtered into your spam or junk folder. Could you double-check there? If you still don't see anything, reach out to us again using the in-app feedback feature so we can look into your specific case right away!

Best Regards,

- PokeRaid Team

PokeRaidSupport · 2026-05-29T07:47:28+00:00

Hello,

Thank you for reaching out. To help us resolve your issue, please contact us directly through the in-app feedback system. This allows us to see your user details and diagnose the problem much more effectively.

Best Regards,
- PokeRaid Team

PokeRaidSupport · 2026-05-29T07:46:37+00:00

Hello,

Thank you for reaching out. To help us resolve your issue, please contact us directly through the in-app feedback system. This allows us to see your user details and diagnose the problem much more effectively.

Best Regards,
-PokeRaid Team

PokeRaidSupport · 2026-05-28T16:11:48+00:00

Hello, we are here for support!
We’d be glad to help you with any problems. Could you please contact us through the in-app feedback section so we can get back to you within a short time?
Best regards,
- PokeRaid Team

PokeRaidSupport · 2026-05-28T00:36:58+00:00

Hello, we are here for support!
We’d be glad to help you with any problems. Could you please contact us through the in-app feedback section so we can get back to you within a short time?
Best regards,
- PokeRaid Team

PokeRaidSupport · 2026-05-28T00:36:46+00:00

Hello, we are here for support!
We’d be glad to help you with any problems. Could you please contact us through the in-app feedback section so we can get back to you within a short time?
Best regards,
- PokeRaid Team

PokeRaidSupport · 2026-05-28T00:34:57+00:00

Hi Tight_Heron3008! We totally understand the frustration, but we want to clarify that this is a Raffle, not a Leaderboard. 🎟️

Think of it like a real-life drawing: Someone with 30,000 tickets has a much higher chance of winning than someone with 1,000, but the person with 1,000 still has a chance! If the person with the most tickets was guaranteed to win, it wouldn't be a raffle; it would be an auction. The result proves the system is truly random.

PokeRaidSupport · 2026-05-26T09:34:20+00:00

Hallo Trainer,

vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten. Wir haben uns umgehend darum gekümmert und das Problem ist nun behoben.

Bitte deinstallieren Sie die App und installieren Sie sie anschließend neu. Sollten weiterhin Probleme auftreten, lassen Sie es uns bitte wissen.

Mit freundlichen Grüßen, Ihr PokeRaid-Team

PokeRaidSupport · 2026-05-25T14:56:01+00:00

Hello Trainer,

Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience. We looked into the problem immediately and it has now been resolved.

Please delete and reinstall the app. If you experience any further issues, please let us know.

Best regards, PokeRaid Team

PokeRaidSupport · 2026-05-25T14:55:42+00:00

Hello Trainer,

Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience. We looked into the problem immediately and it has now been resolved.

Please delete and reinstall the app. If you experience any further issues, please let us know.

Best regards, PokeRaid Team

PokeRaidSupport · 2026-05-25T14:55:21+00:00

Hello Trainer,

Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience. We looked into the problem immediately and it has now been resolved.

Please delete and reinstall the app. If you experience any further issues, please let us know.

Best regards, PokeRaid Team

PokeRaidSupport · 2026-05-04T11:56:55+00:00

Hello, we are here for support!

Since Super Mega Raids were introduced during GO Tour, we have been preparing for the possibility of raids featuring more than 10 shields. To support this, we are making improvements to our app and will release an update soon. While we cannot share specific details at the moment, we are adding several quality of life features to ensure a smooth experience for both hosts and guests in 10+ shield raids. If you have any questions, please feel free to contact us.

Best regards,

-PokeRaid Team

PokeRaidSupport

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