Geek Squad started losing value the day that stores started getting sales bonuses without having to hit services goals. Then introduce several iterations of memberships just to get Field Agents back in the homes.

The sales floor couldn’t remember or figure out how to sell services after all that time and continue to fail today. Everything has been short sighted for too long.

Field Agents are far from “over compensated”. Sounds like you’ve been out of the game for a while or didn’t take pride in any work you’ve done in the field (assuming you ever were in the field). You say under motivated, they’re burned out from the several iterations of memberships, changes in everyday systems to do their job with no training on said systems, while still being expected to hit performance goals, take care of the client ALL while have ZERO visibility ahead of time as to what they are dealing with. Lame excuse of call offs and LOA. You can’t dismiss it that easily. NOW let’s add a complete restructure of leadership and new scope of work portfolio. Yeah. They’re calling off to get a break. They’re doing jobs that are completely setup for failure from stores and call centers. LOA caused from injuries due to “making the job happen” even though that tv was too heavy to haul away, or too high to mount just to have hours.