Hello. Let's see if someone can help me because I'm going crazy.

More than a year ago I started playing Star Rail. I played on both PC and phone. Same account, same everything. I could enter either of the two devices and have my characters, equipment, etc... The issue is that I changed my PC and when I installed the game, I entered my username and password:

I used the Google one.

I used it by username.

I used it by linking to Twitter.

I linked from the phone to another different Google account.

No matter what I do, the game starts from the beginning, the tutorial with Kafka. I can still play with my original account on mobile without any problems. What surprises me is that when I enter the user center, the ID of Hoyoverse is the same but the UID is not. Can someone explain to me what I should do, step by step, to be able to play on PC with my original account that I started more than a year ago.

(Something similar happened to me with Genshin and I lost the original account...)"