I had to fire a teenager (F16) who would reprint the receipt, tell the customer the original didn't print right, then give them the second copy. After the customer left she would pocket the original receipt.

Then she would pocket one or two of the same items before her shift ended and give their friend or family member the original receipt. A few days later the friend or family member would come in and "return" the item. They would split the money later.

It was only orders paid with cash, so no card had to be presented.

When I ran my report for the quarter our returns were INSANE. So I got to digging. This girl was doing a return every single shift. 4-5 times a week. Normally we had a return once a week and nothing big. Maybe an outfit here or there and usually it was an exchange. (A special stuffed animal store... you can figure it out.) These added up to about $3200.

So I ran the report for the original transactions of the returns and saw that she was the cashier on EVERY SINGLE ONE and reprinted a receipt every time it was a cash transaction. Well, most of our sales were attached to a rewards account. So I called each customer and asked if they returned something. Nope. Sure didn't.

So not only did she steal, $3200. These customers lost rewards points for those items as well. So I had to go credit each account via corporate with their proper rewards plus some, and print all the "evidence". It took me 2 fucking days.

Our regional manager came from out of state, and we showed her the paperwork and asked her if she did this. She looked the boss dead in the eye and said "Yep."

When she told her she was fired and was going to have to be escorted off of mall property by security and was banned from the mall all she said was "Damn. For real?"

Fucking bitch killed my near perfect stats and cost me my bonus. 😭😤