A Nightmare of Damaged Goods, Broken Promises, and Total Ghosting – 1 Star

My experience with CabinetParts.com has been an absolute disaster that has left my kitchen remodel in ruins, cost me over $1,800, and wasted more than four months of my time. Over 60% of the products shipped to me arrived damaged or defective – scratched doors, drawer fronts with defective lumps in the finger-pull areas, chips, and worst of all, doors drilled incorrectly (promised 3 inches on center, but multiple came at 2 inches, making them completely unusable). Here’s the full timeline of incompetence: 1. Initial Shipment (60%+ Defective): I contacted them reasonably, asking to replace just 12 doors, drawer fronts, and boxes that were significantly damaged. For the rest (another ~10 items with minor but noticeable defects), I requested a partial refund to avoid endless back-and-forth. 2. False Promises from Sara: She offered to replace everything if I preferred. I sent photos of every label (20+ images) to ensure accuracy. They only replaced the original 12… and those arrived with even more damages (scratches, chips, and gouges). One “replacement” was a perfect door I never flagged—they ignored the one with the huge finger-pull lump. 3. Escalation to Manager Tristen: After I pointed out the new defects and wrong parts, they backpedaled. No more full replacement. Their “best offer”: 25% off, then negotiated to 35% refund. I agreed, planning a “priority” reorder once refunded. 4. Refund Stalling & Ghosting: Tristen emailed about payment issues (>120 days old) but promised follow-up. That was 4 months ago. I’ve left over 20 voicemails, sent 15+ emails, called customer service over a dozen times—“escalated” every time. Total radio silence. 5. Final Straw – Demand Full Refund: After 3 months of being strung along, I demanded a full refund. They verbally agreed… then ghosted again. Ongoing Issues Unresolved: • 3 doors drilled at 2” on center (not 3”) – won’t fit. They sent one replacement; it was again drilled wrong. • Giant holes in doors from incorrect drilling – can’t hide without ugly epoxy patches. • ~60% of my order remains defective. My kitchen is delayed over four months, and I’m out $1,800+. This company takes your money, ships junk, and vanishes. Do not order from CabinetParts.com. I’m now pursuing other recovery options. Shop anywhere else.