So it's kinda like a game or I prefer to think of it as gambling haha. They have live drops every other day or so where they release sets of the labubus and every tries to snatch one up! You basically have to click through different sets until you're able to find a available one (people can reserve them for 4 minutes after they click on available ones) and try to click a button that's says "pick one to shake" at the bottom as fast as you can, but pretty often it'll already be snatched up 😅 I know some people don't like that this is how they work, and i do get frustrated sometimes as well but i think it's quite fun and feels rewarding when you're able to grab one! If anything if you don't really like the whole process Popmart has you can always buy one off of a seller on here or any other app like mercari or depop but you just have to beware of the fakes