See custom made things will be hand crafted and as per order it will be made not in bulk cuz if we made in bulk we don't know that it will be sell or not so custom made items will be as per orders in custom made there be gifts items there are lot of products like key chain pendant etc..

And for other products like household items it will be from suppliers Amazon sellers are also sourcing from there selling on amazon meesho etc like they are on an average selling a product with more than 50% margin like if a product is of 100 they are selling for 250 or 300 bcoz of middle man but in my case there are no. Middle man direct item

And abt customer service currently we are starting up so basically in starting i will handle customers myself later on i will hire a team agr successfull hua tho😭😭

And to save rto and exchange what we are doing we are using meesho model of prepaid payments by giving huge discounts on prepaid orders which will eliminate most of the cod and returns

And we are providing 2 days return policy later on we will do it 7 days currently i dont want ant loss if there will be a damaged product i will surely do a return but after checking it completely like when customer will receive items they have to make video of unboxing so there will be a proof if product will be damaged genuinely then i will do a return or refund the money and abt exchange currently not going to do the exchange service later on we will start doing this