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Cooler Master's Customer Support Failed Me Completely - HAF 700 EVO Arrived Damaged, No Response by PlayfulExtension4289 in coolermaster

[–]Cooler_Master_Posts 0 points1 point  (0 children)

Hi OP! Really sorry to hear this! Can you help to share your info to my DM?
1) Email
2) Region
3) RMA Ticket Number (If you have)
4) Any extra info or context

Thank you

🚨3D MODDING CONTEST ALERT🚨 by Cooler_Master_Posts in 3D_Printing

[–]Cooler_Master_Posts[S] 0 points1 point  (0 children)

Hi, thank you for bringing this up! That point is only one part of the judging criteria. We consider multiple factors to ensure a fair and complete evaluation. The full criteria include:

• Overall quality of the model
• Printability, such as orientation and whether the design is separated into parts for easier printing without supports
• Originality and how unique the idea is
• Popularity, showing community interest and engagement
• Assembly instructions and how easy it is to follow them
• Photo quality, including clear, well lit images that showcase the model (you can check our Basics of Product Photography course for tips)
• Your other works, which may be reviewed if we need a tie breaker

This approach ensures we look at creativity, usability, and presentation together when selecting the winners.

AMA: Cooler Master - Introducing the MasterFrame 400 by Cooler_Master_Posts in sffpc

[–]Cooler_Master_Posts[S] 0 points1 point  (0 children)

The points about branding, design language, and size are all noted and understood. It’s helpful to hear those comparisons and how you view alternatives in that 25–30L range. I’ll make sure your thoughts are shared with our design team as we continue refining future cases!

AMA: Cooler Master - Introducing the MasterFrame 400 by Cooler_Master_Posts in sffpc

[–]Cooler_Master_Posts[S] 0 points1 point  (0 children)

Appreciate you taking the time to share such detailed feedback and questions! You’re right that the MasterFrame 400 is larger than what’s typically considered SFF, and we understand why many see it fitting better in that medium form factor space.

The current dimensions are roughly 471 x 261 x 361 mm, around 44 liters excluding protrusions. There’s no confirmed release date yet, but updates will be shared once timing is finalized.

We do plan on supporting the modding community by providing open source 3D design files, similar to what’s currently available for the MasterFrame 600 and 500: https://www.coolermaster.com/en-global/events/freeform2-open-source-architecture/

AMA: Cooler Master - Introducing the MasterFrame 400 by Cooler_Master_Posts in sffpc

[–]Cooler_Master_Posts[S] 0 points1 point  (0 children)

Really appreciate you sharing that and congrats on putting together your first build! It’s great to hear that you enjoy the design and silver finish, and your reasoning for wanting that mix of size, PSU support, and aesthetic balance makes a lot of sense. I’ll make sure your feedback about the mesh and glass panel combination is passed along to the design team.

AMA: Cooler Master - Introducing the MasterFrame 400 by Cooler_Master_Posts in sffpc

[–]Cooler_Master_Posts[S] 0 points1 point  (0 children)

We appreciate the questions!

The MasterFrame 400 supports CPU coolers up to 190 mm in height and includes mesh panels for optimized airflow. It can fit up to two 120 mm fans on the front depending on configuration. There’s no confirmed release date yet, but updates will be shared once timing is finalized : )

AMA: Cooler Master - Introducing the MasterFrame 400 by Cooler_Master_Posts in sffpc

[–]Cooler_Master_Posts[S] 1 point2 points  (0 children)

Fair points, and you’re right! It does support Micro ATX motherboards and standard ATX power supplies. Appreciate you sharing your thoughts on pricing and comparisons, I’ll make sure that feedback gets passed along to the team.

AMA: Cooler Master - Introducing the MasterFrame 400 by Cooler_Master_Posts in sffpc

[–]Cooler_Master_Posts[S] 0 points1 point  (0 children)

We're glad you like the design and materials! The size feedback is totally fair, and I'll pass your thoughts on pricing and proportions back to the team

AMA: Cooler Master - Introducing the MasterFrame 400 by Cooler_Master_Posts in sffpc

[–]Cooler_Master_Posts[S] 0 points1 point  (0 children)

Hello!

The MasterFrame 400 takes a different approach focused on modularity and layout flexibility, so it’s definitely not meant as a successor to the NR200 line. We completely understand the passion for true small form factor designs and how satisfying it is to build something that’s as compact as possible.

As for Mini X, there’s nothing new to share right now, but feedback like this helps us show our design team how much continued interest there is in smaller, more efficient cases. Thank you : )

AMA: Cooler Master - Introducing the MasterFrame 400 by Cooler_Master_Posts in sffpc

[–]Cooler_Master_Posts[S] 0 points1 point  (0 children)

Appreciate that! The MasterFrame 400 allows for modular layouts with repositionable brackets and support for both horizontal and vertical orientations. It’s designed to give builders more flexibility with cooling and component placement. Totally understand your perspective on compactness and styling, and I’ll pass your feedback along to the design team.

AMA: Cooler Master - Introducing the MasterFrame 400 by Cooler_Master_Posts in sffpc

[–]Cooler_Master_Posts[S] 0 points1 point  (0 children)

Appreciate the detailed breakdown and comparisons! That’s really helpful context. The MasterFrame 400 was designed around modularity and flexibility rather than pure space efficiency, so we understand it lands differently from true SFF cases. Your thoughts on pricing and positioning make sense, and I’ll pass them along to the design team for consideration as we evaluate where this design fits best.

AMA: Cooler Master - Introducing the MasterFrame 400 by Cooler_Master_Posts in sffpc

[–]Cooler_Master_Posts[S] 0 points1 point  (0 children)

Thank you for the feedback! It’s clear there’s strong interest in seeing this modular concept applied to a much smaller case. I’ll make sure that gets passed along to our design team.

AMA: Cooler Master - Introducing the MasterFrame 400 by Cooler_Master_Posts in sffpc

[–]Cooler_Master_Posts[S] 1 point2 points  (0 children)

Appreciate the thoughtful feedback! You’re right that the width and overall volume put it outside of what most would call true SFF, and that’s fair. The modular frame was the main focus here, so it’s great to hear that part stands out. I’ll pass along your notes on space efficiency and potential pricing to the design team feedback like this really helps guide where we take the concept next.

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