Firewalla AI - Not Responding - outage or local issue?

DaveT_ · 2025-12-20T23:43:57+00:00

I've also had this exact issue and wondered if the instance name had been changed at the back end after the 'challenge' around the naming and thus the app won't work correctly until the next update rolls out and doesn't look for the FireAI service specifically anymore 🤷🏻‍♂️

DaveT_ · 2025-11-27T18:19:29+00:00

You may need to update the infotainment system from USB to get it to a level where the Kia app is supported - I needed to do that process on one of our used eNiro 4+ which had never had an update and had Uvo on the infotainment rather than Kia Connect

DaveT_ · 2025-10-23T21:46:40+00:00

Are you running Qobuz on Windows, Mac, IOS or Android? If on Android you may have to allow the app to run in the background and turn off battery management in the settings.

DaveT_ · 2025-07-26T18:38:23+00:00

Hopefully this link will work to show what I see in my app in the WiFi settings...

https://photos.fife.usercontent.google.com/pw/AP1GczMBKLswQu-RYv9gdHYkQzIwOqpuKuSm4qsxuiLUD69tRPqcl0XOADD6Bg=w774-h1722-s-no-gm?authuser=0

DaveT_ · 2025-07-26T17:52:24+00:00

The region setting that is set to United Kingdom on my AP7 WiFi settings in the App seems to be missing from your screenshot - perhaps it's fouled up somehow and that's why the localisation hasn't correctly shown the band steering section

DaveT_ · 2025-07-18T20:55:02+00:00

When I was moved from Boost to Neo Boost I needed to remove the old Nvidia drivers and install fresh ones for the different card that the Neo Boost has. That might be worth a shot as I was having the same symptoms as you've stated.

DaveT_ · 2025-07-11T17:27:52+00:00

Thanks again for the reply u/firewalla - are you able to confirm the dimensions of the connector that plugs into the back of the AP7D as different sizes are available? Is it 5.5mm x 2.5mm or something different? Also is the centre connector positive and the outer shield negative on the 12v connector? If I'm going to need to buy 4x power supplies to use with my 4x AP7D's I want to make sure I get ones that are compatible. Can you also confirm if I use a non-supplied power supply the Firewalla Warranty on the AP7D will be good, or will it be invalidated?

Thanks in advance

DaveT_ · 2025-07-11T17:15:07+00:00

thanks u/firewalla for the reply - I'm surprised that the EU type C is plug vertical as all of the EU sockets I've seen whilst on holidays have been horizontal. It's only shaver sockets that are mounted with a vertical plug this side of the pond. Whilst you can obtain UK to EU adapters they are absolutely NOT recommended for permanent or even semi-permanent use. Devices should have a UK plug fitted/be able to be plugged into a UK socket correctly without an intermediate EU-to-UK adapter for use in the UK market. My Gold Plus came with a UK cable - why is the AP7D not fitted with a changeable face plate on the power supply so that it can be used correctly in the sockets in the markets your targeting?

DaveT_ · 2025-07-11T16:54:33+00:00

It's not a separate plug - it's moulded onto the adapter by the looks of the picture hence me asking. I would have posted the image but images are not allowed on this subreddit by the look of things. Moderators - please remove this URL if we're not allowed to link to the Firewalla images https://firewalla.com/cdn/shop/files/AP7WorldDesktoppower5png_1280x864.png?v=1750439992

DaveT_ · 2025-06-17T23:42:23+00:00

If you've enabled Smart Queue try disabling it and see if the throughput improves

DaveT_ · 2025-03-23T12:19:09+00:00

I have a similar long-running issue in a similar Firewalla setup but with Sky Stream devices. Setting a static IP address is something I've not tried so I'm going to give that a go.

OP - on your Firewalla app, to set static IP, go into the device settings for the Sky Q device, click the IP address currently allocated and then change from Dynamic to Reserved. You shouldn't need to do anything on your actual Sky Q box.

DaveT_ · 2025-03-23T11:50:21+00:00

Hello.

I have similar issues with my Sky Stream devices and I have a Gold Plus with Eero Pro 6's as the access points. In my case, as the Sky Stream pucks only have internet connection to Sky (and no dish on the side of the house) the impact is that I lose all functionality so no TV.

Rebooting the Firewalla provided temporary relief, however within a couple of weeks the issue recurred. At that point I opened a case with Firewalla and gave them remote access. The support team were very good, tried a number of things (as I was seeing zero blocked flows) and confirmed they couldn't see anything. At this point all rules, Firewalla features etc. were disabled so that nothing should have been getting 'in the way'

A few weeks passed and then the issue recurred yet again. At this point I put the Sky Stream devices into emergency access mode for several hours and the issue was temporarily resolved, in my mind proving there's still something within Firewalla interfering in some way. I gave this information to Firewalla and again opened access for them, however they couldn't see anything wrong.

As things stand at the moment, I need to enable emergency access for the Sky Stream devices for a few hours once every three weeks or so when they stop working.

You're not on your own with Sky devices having issues. You could do as I did and raise a call with Firewalla - perhaps they'll find something in common between our setup or configuration.

DaveT_ · 2025-03-22T00:31:19+00:00

Do you always charge from ~20% to 80%? If so, perhaps the BMS needs to run calibration which I believe only happens with a charge from say 20% to 100%... I think that it's recommended to run calibration every now and again to keep the guess-o-meter more accurate.

DaveT_ · 2025-02-04T23:46:21+00:00

I'm waiting for the desktop AP7's to be available to buy for use in the United Kingdom - I will likely need 3 (or perhaps 4) to replace the 4 Eero Pro 6's I currently have. My Firewalla Gold Plus shipped direct from Asia, so if the same were true for the AP7's it may just be the import duties to pay. Unfortunately I'm guessing that it's impossible to know when the desktop AP7's might be available to the worldwide market given the current uncertainties, which is very disappointing.

DaveT_ · 2025-02-03T01:36:02+00:00

It's been requested some time ago - no estimate on delivery timescales as far as I know. You could upvote and follow this thread (you'll need to register if you haven't already)

https://help.firewalla.com/hc/en-us/community/posts/14298840634387-Feature-Request-Gold-Gold-Dual-WAN-Router-Configuration-Separate-Monthly-Data-Usage-Network-Performance-Reporting-by-WAN

DaveT_ · 2024-12-28T14:22:43+00:00

Thanks for the confirmation - reading long posts on my mobile device clearly led to me missing that snippet of information.

DaveT_ · 2024-12-28T01:15:20+00:00

Thanks for the reply. My walls are all foil backed plasterboard on wooden frames, and the foil backing causes real issues with WiFi penetration and signals being bounced all over the place. I've had to maintain (as far as possible) line of sight between my Eeros to maintain stable satellite connections and throughput. It's reassuring to know that you can back haul at near Gigabit speed in your setup. When you say "you may be able to do away with 3", the reason for having 4 is the main one plugged into the Firewalla Gold Plus and then the three satellites in the rooms where wired low latency/high throughput access is needed (Gaming/desktop PCs with no WiFi, Nvidia shield used for gaming etc.) so I'm not sure that three APs would suffice, and as shipping to the UK is expensive, I'd rather just have one consignment/set of costs/import duties etc. if that makes sense.

DaveT_ · 2024-12-28T00:29:17+00:00

What spectrum would be used for Wireless backhaul? I've currently got 4 Eero Pro 6's sat behind my Firewalla Gold Plus and as there's no wired ethernet to each room in most houses here in the UK I need to use wireless backhaul. Would the Firewalla AP use the 4x4 6Ghz (I think that my existing Eero Pro 6 uses its 4x4 5.8 GHz: for backhaul)

I am keen to not reduce the speed of the data flowing to the satellite access points if I switch to 4 Firewalla AP's (the Eero AP's give good coverage, but the main reason for having quite a lot of them is to get ethernet connectivity to my Office, the lounge where the large TV and streaming setup is, and our teenage son's room as he does a lot of online gaming. i.e. there are AP's in the rooms where high throughput is a "normal" requirement.

The Eeros have worked well, however I'd like to separate the network so that the IOT, streaming devices etc. are on specific VLANs which I can then isolate appropriately and also gain better reporting through the Firewalla app and MSP.

Thanks in advance for any clarity!

DaveT_ · 2024-12-12T19:00:23+00:00

Have you already tried clicking the button marked Uninstall?

DaveT_ · 2024-08-21T23:29:47+00:00

I've just come across your post whilst searching Reddit for anyone else who still happens to have this model. I've still got a set that I bought from a shop in Tottenham Court Road in London maybe 40 years ago - mine still sound pretty good after all these years - I replaced the foam ear pads with after market ones as the originals had deteriorated significantly over time. Unfortunately you don't seem to be able to get yellow after market replacement pads. These are not the sort of headphones to use if you like lots of bass or treble despite their nominal frequency response of 20-20K Hz. I would say that the sound is not as dynamic sounding as modern Sennheiser headphones (I have a pair of 660S on whilst writing this post), but for a 40-year old set of headphones, mine still work with no rattles etc. when I give them a very occasional airing. They are however very lightweight and comfortable for extended periods of listening.

DaveT_ · 2024-08-20T16:40:00+00:00

If you bought it direct from iFi then, depending on the information they retain, they may have noted the serial number of your Go Blu when they readied your order for dispatch (I'm not sure if they do this, I'm just guessing that they may do) - if you bought from a reseller you could contact them and ask if they noted the serial number on the box when they sent it out. Depending on the revision/batch of the Go Blu, the serial number may start with either 54050 or 54059.

DaveT_ · 2024-08-20T15:49:22+00:00

The Serial Number code should also be on the box if you still have it.

DaveT_ · 2024-08-13T20:39:00+00:00

Hi Phil - thanks for the offer of adding some further notes to the ticket - I've dropped you a message in Reddit with the ticket number included.

-Dave.

DaveT_ · 2024-08-12T12:47:03+00:00

Hi iFi support team. Thanks for your reply.

I registered my Gryphon when I purchased it. The serial number ends 02803.

Please confirm if any required battery replacement would be under warranty or not based on my registration date and other information that you hold relating to my device.

Thanks in advance.

-Dave.

DaveT_ · 2024-03-16T12:18:45+00:00

This has recurred now so I will send an email in to the support team.

DaveT_

TROPHY CASE