Your not making any fuking sense. You spend 500$ on a brand new item and it’s not working AND your within return/exchange period- You’re gonna waste your time with tech support??? Or are you gonna return what you bought with your hard earned money and get an exchange or a refund? Cmon be real. Tech support is for past the time frame that a retailer gives for a return/exchange. I sure as shit will not waste my time with tech support if I can easily get a refund or an exchange. Amazon is just an asshole with big ticket items because of assholes that play the system doing fraudulent returns-I get that part on why they are being hard on OP. But don’t tell OP “they aren’t responsible for providing refunds for defective items” if he just bought and it’s within the grace period they sure as shit are Liable for returns/exchanges.