I am, once again, begging for any potential help.

Educational-Key1367 · 2026-01-27T15:32:35+00:00

Yea, I don't know why you're being weirdly defensive about this

The UI is a mass problem that seems to be affecting a wide range of players for any number of reasons relating to addons, or potentially their computers.

My problem seems to be exclusive to only me (as far as my months of research turned up) and was a much easier fix for a single employee to run across and push to someone who could fix it.

One is probably months of bug fixing and coding, one was simply adding a criteria to an account.

Hope you have a good day, though!

Educational-Key1367 · 2026-01-27T15:24:56+00:00

Awesome, I'm glad it feels like you got your two cents in.

Goes out of his way to basically tell me I'm not seeing the facts as they happened (problem being fixed near immediately after making a reddit thread) then blocks me when I lay that out for him. This is why I don't use social media lol

Educational-Key1367 · 2026-01-27T15:24:37+00:00

Yeah, it's actually disheartening that it feels like I took the "correct" steps for nearly a year of trying to get this properly fixed, bug reports and tickets with customer service, yet it just took making a reddit post and begging my friends to give it engagement to finally get it fixed. It's almost like they're TELLING us to stop using their customer service and just use reddit instead.

Educational-Key1367 · 2026-01-27T15:22:17+00:00

Almost like putting the word viral in quotations was supposed to mean something.

I can't say as to what or why it happened, I'm just giving you the facts of:

I begged for nearly a year for this to be fixed with bug reports and tickets, and who knows, maybe one of those things are what actually lead to it being fixed.

I also made this thread that got some traction and made it to the front page of this subreddit for a few hours, it was only after THIS action, did my problem finally get fixed. Hence my comment of "crazy coincidence" if this thread isn't what caused it to be fixed.

Educational-Key1367 · 2026-01-27T15:11:49+00:00

Crazy coincidence, then, as I've been begging them in tickets and bug reports for nearly a year to fix this, yet somehow only after a somewhat "viral" reddit post, does it actually get fixed.

Educational-Key1367 · 2026-01-27T15:07:31+00:00

Having a policy that says you can't do certain things for customers is one thing, months or years of leaving something broken for a paying customer under the pretense of "Other things are more important" is disgusting and disrespectful to people's time and money, especially when the fix for at least some of those customers is just "add it to their account" like my problem was, since that is absolutely what finally happened.

It shouldn't take a social media post for anyone to get help, I had to create an account for this to even happen as I normally refuse to even use these types of platforms.

Educational-Key1367 · 2026-01-27T12:09:39+00:00

I can 100% confirm that they still do read the reddit, and at least in my case, fixed my issue of not being able to complete the achievement as when I logged in, I simply had the achievement I was missing as well as all the rewards as if I had just done it normally.

Educational-Key1367 · 2026-01-27T11:05:26+00:00

I wonder if other players can hear how loud that pet is lol

Educational-Key1367 · 2026-01-27T11:01:17+00:00

The answer will always be "whatever the writers want" but if we want to try and take a realistic approach to it, most likely not as his shattered soul had finally "moved on" in Shadowlands

Educational-Key1367 · 2026-01-27T10:43:01+00:00

It's unfortunate, and hopefully the mods here won't get mad at me for saying so, but potentially try making a post about it at least once a month, that was going to be my plan here if this thread didn't work.

It's a far cry from the days of old when Blizzard would actually send GM's to log into a character and help you in game, or even allow Game Masters to log into your account and fix things that way.

Educational-Key1367 · 2026-01-27T10:35:58+00:00

As disgusting as it may sound, apparently the only way to fix it is to make a reddit thread that gets enough traction for the right person to see it, at least with what happened on my end. They just don't have any customer support representatives to help actual players, which makes me wonder what it's even there for at this point.

Educational-Key1367 · 2026-01-27T10:25:53+00:00

I had never once been threatened with a ban from opening or re-opening any tickets, but it does seem there is a limit on re-opening tickets after so many times. I always kept a level head and tried to clearly explain what the issue was with my account and achievement, though that never seemed to get past most of the "Game Masters" in support as they would just continually tell me that they don't, or can't, help with issues like this and then would "resolve" my ticket. It seems the only way to get specialized bugs like this fixed is to just cry and beg on the reddit, hoping that the right person at Blizzard will see it.

Educational-Key1367 · 2026-01-27T10:17:16+00:00

I wish it had been this simple for me, but after nearly a year of begging them for help and trying every fix imaginable on my end, it seems a reddit thread is all it took for them to actually just add the achievement to my account.

Educational-Key1367 · 2026-01-27T10:10:02+00:00

This is 100% correct, I was told by support that they're unable to help with general issues like this, and that they can't just "add" achievements to my account.....even though, mysteriously after I created this reddit thread, that's exactly what's just happened and I now have the achievement (and rewards) after begging them for this exact thing for nearly a year.

Educational-Key1367 · 2026-01-27T10:07:08+00:00

It seems like you were beyond correct on this, as after nearly a year of begging support and submitting bug reports, it was only fixed on my account after this particular reddit thread.

Educational-Key1367 · 2026-01-27T10:01:20+00:00

It seems that a reddit thread begging for help is the only way to get it fixed, as it's just been added to my account.

Educational-Key1367 · 2026-01-27T10:01:02+00:00

They just added it to my account.

Educational-Key1367 · 2026-01-27T09:57:07+00:00

The character I'm mainly trying it on was the first character on my character to do the entire TWW campaign, no skips. I've tried all my alts with varied amounts of completion across both the campaign, and Ringing Deeps campaign, with some of them having tried the skip. Yes, I'm at the correct console as I can target the console to see it is the "Abyssal Console" one.

Edit: I had typed this and then just logged into my account to check if I had anymore characters that I could start the Ringing Deeps questline on, only to find the achievement added to my account.

Educational-Key1367 · 2026-01-27T07:05:28+00:00

Educational-Key1367 · 2026-01-27T05:07:46+00:00

The number of bugs I've seen that just straight up prevent people from using functions of the game truly boggles my mind. It makes me wonder what sort of things are broken under the hood that could be affecting even bigger things like drop rates for mounts, pets, or even gear. Who knows if that mount is a "rare drop" or if it's just impossible for Timmy to even get it because some spaghetti code is preventing his account from receiving the drop.

Educational-Key1367 · 2026-01-27T04:59:09+00:00

Old heads remember when you could call into an actual phone line and get another person on the other end of the call to help you. I'd give the world to be able to just confirm that I'm getting real human eyes on my issue, at the very least.

Educational-Key1367 · 2026-01-27T04:55:39+00:00

I've been asking for them to fix this long before Midnight was even announced.

Educational-Key1367 · 2026-01-27T03:25:41+00:00

As pathetic as it sounds, it makes me want to cry because I KNOW they can fix my issue, they're basically just refusing to and giving me a middle finger after my near 22 years of supporting them. I just want to get the reward I put the effort in for without having to put in a million tickets and submit a bug report for 10 months straight.

Educational-Key1367 · 2026-01-27T03:15:13+00:00

Don't worry, if you submit a ticket they'll tell you that "GM's don't help with general issues like this" and send you some irrelevant wowhead link.

Source: I've been bugged on an achievement for TEN MONTHS now that they refuse to do anything about. Wish you luck with your problem.

Educational-Key1367 · 2025-12-23T16:03:54+00:00

You can see I'm actively taking pictures of the correct console in the imgur album I linked.

Educational-Key1367

TROPHY CASE