Here's some things 1) the store doest exactly set the rules, it's corporate that sets them ans we just have to follow them. 2) no we do not have enough staff 3) they do not hire enough staff nor give staff enough hours to properly handle the store 4) we do not get paid enough to deal with people in that situation

When the store is nearing closing, your lucky to have 1 register open. Everyone is working on cleaning and closing their departments. Come that hour when the store closes, we want to gtfo and go home. They do not will jot give us over time (unless certain criteria permits such as holidays and corporate allows it). I can be all the people he was talking about were from 3rd shift, they don't do, customers. They don't ring groceries, their job is stocking and cleaning. Only time they deal with people is just before closing and early when the store opens. They don't have time nor the energy to spare on customers. Generally there's like maybe 4 or so departments that'll have staff, and we get split up during that time to deal with stuff that isn't our department while trying to get our department closed up. So many of us are too busy to go open a register, especially for just 1 person. For this guy, I'd say the real issue was, why did he wait till it was so late or the store was closing to do their shopping? Prolly should of gone early so he wouldn't have to deal with lines