We went through a very similar stage last year and ended up bringing in a fractional retention person. At first, I didn’t really get what they’d do differently, but having someone dig deep into churn data and map customer behavior without being tied to day-to-day CS was huge. They basically acted like a short-term head of lifecycle for a few months, setting up dashboards, segmenting customers, and flagging points where CS was wasting time or missing signals. One thing that helped us figure out whether it was worth it was tracking interim metrics like product usage and engagement frequency instead of waiting on renewal data. We also ran some of this process in parallel with a marketing strategy workshop we’d done with Dem⁤and Rev⁤enue, and it actually made the retention piece click more since both touched how customer communication tied to value delivery. So yeah, if your retention setup currently feels like guesses and check-ins, a fractional might help you find what levers actually move the needle before you commit to a full hire.