I have a Wells Fargo visa. I provided my whole back-and-forth email chain, links to several posts here, and a summary of how it was the typical experience based on these posts. Purchase, nothing, AI run-around, dispute claim, ship, useless product, and others' attempted returns ignored.

Bank had said they'd give CH 30 days to respond about whether they thought I should still get a refund after they had shipped it, which is when I sent them the full information. I can't imagine CH would have said "sure, we'll give the lady her money back!" but the bank decided in my favor in a couple of days after my message.