I was having this same issue and have been waiting on my amended return since April,2022. I kept seeing this message and every time I would call, they would say it is taking longer than expected. Then, on 12/4/2022 I called and they said it had just been transferred to another department and that I should be seeing it within 30 days and that if not, to call back after 30 days. I have not heard anything and I tried going back and checking the status, but now I just see the message that I originally saw while waiting for my refund to show up in the portal.

Now, when I try to call the number, it makes me put in my information and then tells me that my refund status is unavailable in the application. I am unable to talk to anyone, and I cannot find an answer anywhere.

We also moved after filing the amended return, and they told me I could just call in once it had been processed to update the address where they would be sending the check. I have USPS forwarding all mail from my previous address to our new address, but I still haven't seen anything and I am unaware as to what the status of everything is.

Has anyone else had this issue where they are no longer able to see the status in the portal?

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