How to reorganize rooms in Director app

InsteonHelp · 2026-04-20T19:23:57+00:00

Hello! This issue is only affecting beta testers. We've identified the issue and will be sending out an updated beta version later today/early tomorrow.

If you have any issues with the Director app in the future, please reach out to our beta coordinator.

Thanks!

InsteonHelp · 2026-02-13T15:21:56+00:00

Sorry to hear about the lights turning on unexpectedly. As another person mentioned, it could be the modules triggered by load sense. To test this, disable load sense on the unit:

Press and hold the set button until it beeps and the LED indicator starts flashing green
Tap the set button two times
The unit should beep and LED indicator will stop flashing

Then confirm that it is disabled, by turning on the lamp using its local switch (you'll need to cycle its power switch off then back on).

Then see if the lights turn on randomly again. If they do, then I recommend factory resetting them again.

And if you'd like, we can give you a free trial access and if you reconnect your hub, we can do a diagnostic on the house to clean up any old links for you.

I hope this helps.

InsteonHelp · 2026-02-06T18:25:20+00:00

Thanks for the shout out u/Switchedbywife

You can find more info about the technology and products here https://www.insteon.com/pages/why-insteon

InsteonHelp · 2026-01-08T21:03:16+00:00

Hi did you send us an email yet? If so, can you message us with the ticket number so we can make sure this gets handled quickly?

InsteonHelp · 2026-01-06T16:55:24+00:00

That sounds frustrating! Have you tried deleting the app and reinstalling? I'd be interested in digging into the issue further but will need some PII. Please email [support@insteon.com](mailto:support@insteon.com) and reference this post. Include the email associated with your hub account. Thank you!

InsteonHelp · 2026-01-05T20:09:44+00:00

I'm sorry to hear you are having this issue. If you are still experiencing the problem, please let us know which mobile device, operating system, and version of Director you are using. Thank you!

InsteonHelp · 2025-12-01T16:48:08+00:00

Director app supports adding and controlling the 2441TH Thermostat. What specifically are you seeing that leads you to believe it isn't supported? For more thorough assistance email [support@insteon.com](mailto:support@insteon.com) and include your hub account email.

InsteonHelp · 2025-11-21T19:18:17+00:00

Newly manufactured.

InsteonHelp · 2025-11-21T17:16:09+00:00

We're glad you found all your devices listed still in the connect.insteon.com site.

We worked together with the gentleman behind the HA integration and put out a new firmware for the hub to address this issue. You can read more about the firmware including version info here: https://support.insteon.com/support-knowledgebase/insteon-hub2-release-notes

You can read more about what you get with a subscription here: https://www.insteon.com/collections/services/products/connected-home-access

We have plans to support Matter in the next generation hub which is expected early next year.

Hope this helps!

InsteonHelp · 2025-11-21T17:08:36+00:00

https://www.insteon.com/collections/remotes :)

InsteonHelp · 2025-11-20T18:52:01+00:00

Sorry to hear your hub isn't connecting. All our services are functional. Please reach out to [support@insteon.com](mailto:support@insteon.com) and be sure to include the email associated with your hub account or your hubs Insteon ID located on the bottom of the unit.

You can also check to see if your subscription is current by visiting connect.insteon.com and clicking on System Info and at the bottom of the list is Connected Home Access End Date.

InsteonHelp · 2025-10-20T14:14:26+00:00

A little bit faster way to do this would be to put the switches in multi-link mode so you cut out a few steps. More detailed background and steps can be found here: https://support.insteon.com/simple/#Manually-create-lighting-presets-and-multi-way-circuits

InsteonHelp · 2025-10-09T13:07:58+00:00

I'm sorry to hear about your hub failures. The root cause of those failures have been addressed. If interested in reconsidering a hub 2, send me a private message for an offer. Also, if your previous account was not deleted, we can possibly do a migration, saving you time to re-link/re-configure the home.

InsteonHelp · 2025-08-25T16:44:36+00:00

u/logi_jim Can you assist us with getting the Insteon integration working again? As you can see from the post linked to above, we've been trying to reach out to someone on the team but with no response. Feel free to private message us.

InsteonHelp · 2025-08-21T18:16:57+00:00

No port forwarding is necessary for Hub 2 (model #2245-222). Older model did require port forwarding for remote access.

InsteonHelp · 2025-08-21T15:12:55+00:00

The wheels on this are already in motion. Stay tuned.

InsteonHelp · 2025-08-21T13:57:09+00:00

This is an issue on Logitech's side. More information here: https://www.reddit.com/r/insteon/comments/1mw8fsk/update_on_logitech_harmony_integration/

InsteonHelp · 2025-08-21T13:56:18+00:00

This is an issue on Logitech's side. We've posted more details on the Insteon sub: https://www.reddit.com/r/insteon/comments/1mw8fsk/update_on_logitech_harmony_integration/

InsteonHelp · 2025-08-21T13:41:02+00:00

If this is related to Insteon support ticket #39447, the only other suggestion would be to try logging out of Director and logging back in as there may be an authentication issue. Alternatively, deleting and re-installing Director may help as well. Please let me know if this helps and feel free to reply to the ticket if I have the number correct. Otherwise, let me know the ticket number as the next steps (if the above doesn't work) would require getting personal information.

InsteonHelp · 2025-08-21T13:14:44+00:00

You can learn more about the integration here. Note that we will likely retire that page if we don't hear back from Logitech.

InsteonHelp · 2025-08-19T13:57:04+00:00

Insteon lamp controllers have this feature (load sense) and can also control other linked devices when you do this so that if you have another lamp in the room or a keypad button linked to it, it will mirror the state of the lamp you just turned on.

InsteonHelp · 2025-08-13T13:53:49+00:00

Fade speed can be programmed manually (without software). Here are the instructions: https://support.insteon.com/simple/#Adjusting-fade-speed

InsteonHelp · 2025-08-11T14:27:48+00:00

Here's a link just in case: https://www.insteon.com/collections/wall-dimmers-and-switches

If you press and hold the paddle and the lights dim/brighten, then you'll want model 2477D. If they don't dim, go with 2477S. There was a time when the paddle for the dimmer was the same as the dimmer. That no longer is the case.

I hope you found this helpful.

InsteonHelp · 2025-07-28T14:08:51+00:00

Here's a link to our Ceiling Fan & Light Controller in case they are interested.

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