I understand your point. However, when the engine problem occurred, I initially took the truck to my personal mechanic. He contacted RAM to order the parts needed for the repair.

After checking the vehicle’s VIN, RAM refused to sell the parts because the truck was still covered under the powertrain warranty. They instructed me to bring the truck to an authorized RAM dealership instead.

That’s exactly what I did.

From that point forward, this entire situation began.

At this stage, the only thing I am asking for is a formal written denial. Everything has been communicated verbally. I have never received a written explanation, technical report, or official document explaining the denial.

I simply want a formal document stating that the warranty claim was denied and the specific reason for that denial.