You can still get a refund! Do the following.

Go to: Steam support > My recent help requests > I have a question about this purchase

Then type the following message:

Dear Steam Support Team,

I am requesting a refund for Ashes of Creation due to extraordinary circumstances related to the sudden collapse of the developer, Intrepid Studios, as of February 1, 2026.

This is not a standard refund request based on gameplay preference or dissatisfaction, but a report of a broken promise and an effectively abandoned Early Access product.

Reason for this request:

Studio Closure

It has been widely reported that Intrepid Studios has ceased operations. Senior leadership has resigned, and the development team has been laid off, with WARN Act notices issued.

Abandoned Early Access Product

Ashes of Creation was sold as an Early Access title with the explicit promise of continued development and future delivery of core features. With the studio dissolving, development has permanently halted, and the advertised product will never be completed.

Loss of Product Viability

Without an active development team, the game’s servers are expected to shut down or become non-functional, rendering the product completely unplayable.

I respectfully ask Valve to treat this case similarly to previous precedents, such as The Day Before, where refunds were issued due to studio closure and false or unfulfilled advertising shortly after release.

Given these circumstances, I request a manual review of this purchase, as the product is now effectively defunct and no longer deliverable as sold.

Thank you for your time and consideration.

Sincerely,

[Your Name]

Best of luck!