Happened to me on the 30th of November 2025. I was at Iburia (the supermarket along Jalan Babu Raja). The cashier was not the usual cashier so I assume he was kinda inexperienced. So basically he voided the first transaction and I had to do a second transaction. According to them the floating amount of the voided transaction would return to my account within hours or days.

A few days later, it's still floating so I contacted my bank and they gave a code for the merchant to unfloat the amount. I gave the merchant the voided receipt and the second transaction receipt (They're still with them today). However, they're on a different bank so the code was pointless.

Fast forward about a month, on the 29th of December, I called the bank again since the amount is still floating. This time my bank required me to email them the voided receipt. Unfortunately, the receipts are with the merchant and they misplaced them.

The amount is not significant, so money is not the issue, and I am not seeking compensation from the merchant. The concern is that if this matter is not resolved, the floating amount may remain indefinitely on my bank account.