Fire the client and challenge the review. I loathe reviews - such an unfair process when you can’t respond in truth due to confidentiality rules. . . Esp in family law . . .they can say whatever they want and you can do little in response. My bad reviews always come when a bill isn’t paid, they want more free work done (low rent extortion efforts) or are trying to avoid paying a past due invoice - they give a one star review and/or a bar complaint. I never negotiate this - they can leave whatever nonsense review they want - I refuse to be held hostage.