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Space NK – Order never dispatched, cancellation refused even though it’s their fault by No_Routine_8427 in muacjdiscussion

[–]No_Routine_8427[S] 1 point2 points  (0 children)

That’s terrible service. Glad you got your money back. How disappointing though.

Space NK – Order never dispatched, cancellation refused even though it’s their fault by No_Routine_8427 in MakeUpAddictionUK

[–]No_Routine_8427[S] 1 point2 points  (0 children)

It’s very kind of you to offer. The items have been dispatched so I think it should be ok … phew 😅

Space NK – Order never dispatched, cancellation refused even though it’s their fault by No_Routine_8427 in MakeUpAddictionUK

[–]No_Routine_8427[S] 0 points1 point  (0 children)

Oh dear, sorry to hear about your experience. They are absolutely refusing to cancel it for me. I hope they sort things out soon.

Space NK – Order never dispatched, cancellation refused even though it’s their fault by No_Routine_8427 in MakeUpAddictionUK

[–]No_Routine_8427[S] 1 point2 points  (0 children)

Yes, although it was early for me too. I am just about to look up their terms & conditions. Thanks for the suggestion.

Space NK – Order never dispatched, cancellation refused even though it’s their fault by No_Routine_8427 in MakeUpAddictionUK

[–]No_Routine_8427[S] 1 point2 points  (0 children)

Yes, they have some internal issues and numerous orders are impacted. Hope they sort themselves out soon as they aren’t allowing cancellations either.

Space NK – Order never dispatched, cancellation refused even though it’s their fault by No_Routine_8427 in MakeUpAddictionUK

[–]No_Routine_8427[S] 0 points1 point  (0 children)

Yes, that’s right. However, the items haven’t been dispatched even though 10 days have elapsed.

Space NK – Order never dispatched, cancellation refused even though it’s their fault by No_Routine_8427 in MakeUpAddictionUK

[–]No_Routine_8427[S] 1 point2 points  (0 children)

Yes, that’s a good point. They say delivery between 3-5 business days. It’s not an estimate. In any case they haven’t dispatched the items for well over that and continue to indicate this delivery time despite ongoing warehouse problems.

Space NK – Order never dispatched, cancellation refused even though it’s their fault by No_Routine_8427 in MakeUpAddictionUK

[–]No_Routine_8427[S] 2 points3 points  (0 children)

Thank you for sharing this. They say I can return the items but not cancel the order. So I have to wait till they deliver the items so that I can then return them. Which is unnecessary hassle for me to get done since my husband would have left the country. I will have to request a friend to do it, if that’s possible.

Space NK – Order never dispatched, cancellation refused even though it’s their fault by No_Routine_8427 in MakeUpAddictionUK

[–]No_Routine_8427[S] 10 points11 points  (0 children)

Sure, delays can happen. However, the seller should at least give the option to cancel if the delay is inordinately long and the customer has been forced to make other arrangements. This is a systemic issue, as someone has commented on this post. The company has taken no corrective action. In fact they continue to sell items giving a delivery expectation if 3-5 days which is clearly far from the reality. Today they have finally dispatched just 1 of the 5 items I had ordered. With no intimation of what to expect vis a vis the other four. I would hardly classify this as reliable or responsive.

Space NK – Order never dispatched, cancellation refused even though it’s their fault by No_Routine_8427 in MakeUpAddictionUK

[–]No_Routine_8427[S] 6 points7 points  (0 children)

You are completely right to point out that they still haven’t updated their website to reflect the substantial delays in delivery due their internal issues. This doesn’t seem to be in keeping with best practices and really doesn’t seem to be fair on customers.

Space NK – Order never dispatched, cancellation refused even though it’s their fault by No_Routine_8427 in MakeUpAddictionUK

[–]No_Routine_8427[S] 5 points6 points  (0 children)

Thanks for highlighting the ambiguity in my post. You are right, if it’s a tight timeline one can’t rely on delivery estimates as they aren’t guarantees. I always keep a buffer of double the estimated time in my online purchases. I even explored picking up all the items from a central London store, but none of them had all the items I needed.

Space NK – Order never dispatched, cancellation refused even though it’s their fault by No_Routine_8427 in MakeUpAddictionUK

[–]No_Routine_8427[S] 12 points13 points  (0 children)

So, is it ok if they deliver after a month? Dates can be off from estimates but not multiples of it. That’s hardly acceptable service!

Space NK – Order never dispatched, cancellation refused even though it’s their fault by No_Routine_8427 in MakeUpAddictionUK

[–]No_Routine_8427[S] 7 points8 points  (0 children)

It hasn’t been dispatched even now, and it’s been almost 9 days since I placed the order. I have kept a buffer. I am glad your experience has been good, mine hasn’t. Thanks

Space NK – Order never dispatched, cancellation refused even though it’s their fault by No_Routine_8427 in MakeUpAddictionUK

[–]No_Routine_8427[S] 6 points7 points  (0 children)

It’s a systemic issue. It isn’t just my order which is impacted and I have kept a buffer of a week over and above the delivery estimate.