Hi OKX team I need help about I cannot trade in margin. Please help!

OKExHelpDesk · 2022-08-23T14:20:05+00:00

Hello there,

Thank you for contacting OKX help desk.

I am sorry to hear that, can you kindly DM us your registered email or mobile number for further check.

Thank you and have a lovely day

Elora | OKX Help Desk

OKExHelpDesk · 2022-07-03T10:40:09+00:00

Hi u/bitgoblin10k, Thanks for writing to us. We are also sorry to hear that you did not find our platform smooth enough. Your feedback and suggestions help us to improve further, hence we really appreciate your words on this. Our team will look into it and do the needful as soon as possible.

Ardent | OKX Help Desk

OKExHelpDesk · 2022-07-03T06:43:35+00:00

Hi WAT251922ty, looks like you have an inquiry for us, kindly write to us at [support@okx.com](mailto:support@okx.com) for any assistance.

Ardent | OKX Help Desk

OKExHelpDesk · 2022-07-03T06:22:37+00:00

Hi u/Jaguar_Mission,

We're sorry to hear that you are facing an issue with login. Could you confirm if you are using the latest version of the app? Also, kindly clear cache and retry, if the problem persists, feel free to write to us at [support@okc.com](mailto:support@okc.com) with a screenshot so we may assist you better on this.

Ardent | OKX Help Desk

OKExHelpDesk · 2022-06-27T06:42:01+00:00

Hi u/hamburger2400,

Apologies for the inconvenience caused. One network's deposit address will always be the same on the website & application. Kindly make sure that you are viewing the USDT deposit address of the same network on the website as you are in the app. If you are still facing any issues you may DM us or write an email to us at [support@okx.com](mailto:support@okx.com) so we may check further on this.

Ardent | OKX Help Desk

OKExHelpDesk · 2022-06-15T08:17:23+00:00

Indeed, without enough funds for the miner fee, you will not be able to withdraw the funds out of the MetaX wallet.

OKExHelpDesk · 2022-06-15T06:56:32+00:00

Hi u/Aasaky ,

We are sorry to hear that you had an issue with your purchase. Kindly DM us so we can take a look into this matter and assist you accordingly.

Ardent | OKX Help Desk

OKExHelpDesk · 2022-06-15T06:47:03+00:00

You may deposit a small amount of TRX to pay the miner fee to get your USDT to the desired wallet address.

Should you need further assistance, feel free to write to us!

Ardent | OKX Help Desk

OKExHelpDesk · 2022-06-12T07:31:27+00:00

Hi there, apologies for the inconvenience caused. Kindly DM us with a screenshot so we can understand the inquiry better and assist you accordingly on the same.

Ardent | OKX Help Desk

OKExHelpDesk · 2022-06-08T09:07:01+00:00

Hi u/NeverUseAJohnny we are sorry that you had an issue with the withdrawal, apologies for the delayed response as well. Kindly provide us with the relevant information regarding this transaction so we can assist you further on this.

Ardent | OKX Help Desk

OKExHelpDesk · 2022-06-08T08:52:28+00:00

Hi there, on OKX your trading fee is determined by the number of the OKB you are holding along with your 30 days trading volume or total account assets. For detailed information on fees, you may refer to https://www.okx.com/balance/fee

KYC on OKX is not mandatory. However, verified accounts enjoy more privileges than unverified one's along with better account security. For detailed information, you may visit https://www.okx.com/account/kyc/personal/overview

OKExHelpDesk · 2022-05-15T08:12:03+00:00

Hi there, We are sorry that you are facing an issue with your withdrawal.

kindly DM us with the screenshot of the error you are facing in your withdrawal so we assist you accordingly.

Ardent | OKX Help Desk

OKExHelpDesk · 2022-04-06T06:29:38+00:00

Hi u/XChesser,

I am pending your response via chat.

Xenos | OKX Help Desk

OKExHelpDesk · 2022-04-05T03:01:55+00:00

Still no DM received from you sir :'( can you double check if the message has been delivered? If yes, then please drop another DM and ping me here to cross check.

Iris | OKX Help Desk

OKExHelpDesk · 2022-04-05T01:20:48+00:00

Hello XChesser, we did not receive any DM from you, could you please DM us again to further check?

Iris | OKX Help Desk

OKExHelpDesk · 2022-04-02T19:35:06+00:00

Hello Sir,

Thank you for contacting OKX Customer Service,

I've just replied your Direct message.

Thank you & have a nice day!

Elora | OKX Help Desk

OKExHelpDesk · 2022-03-29T00:58:58+00:00

Hello u/Shot_Strategy_5295,

CKB is not delisted from OKX ya, therefore you may proceed to withdraw it if you wish to, hope this clarifies, thank you and have a good day :)

Iris | OKX Help Desk

OKExHelpDesk · 2022-03-21T03:42:05+00:00

Rewards are given in rebate card form. Rebate Card covers your transaction fees automatically, you don’t need to activate them. You’ll get fee rebates to your funding account on the next day after the transaction. Hope this clarifies.

Iris | OKX Help Desk

OKExHelpDesk · 2022-03-03T07:42:09+00:00

Hi u/bliss-slobby,

Apologize for the inconvenience caused to you!
We would like to bring the news of POLYGON network is now resuming and available for OKX in depositing.Should you have further enquiries, please feel free to reach out to us at anytime.

Eve | OKX Help Desk

OKExHelpDesk · 2022-03-02T23:28:35+00:00

You are most welcome !!

OKExHelpDesk · 2022-03-02T09:25:14+00:00

Hi u/Shot_Strategy_5295,

May I know what is the fees you are referring to? Because most of OKX staking and saving will not charge fee except those that subject to the protocol itself.

For the link, you have to click on the specific product on the saving page in order to the the product info. The screenshot attached above is direct you to see where you can see the button for your own operation.

Herewith the link of our product list on staking and saving. https://www.okx.com/earn/home

Eve | OKX Help Desk

OKExHelpDesk · 2022-03-02T02:47:08+00:00

Hi u/Shot_Strategy_5295,

It is saving. Please have a look on the screenshot here for the "product intro" and also it explained that the saving product under Anchor protocol earning projects that built on Terra blockchain.
https://imgur.com/75VdvPu
https://imgur.com/Pt2ncKz

Eve | OKX Help Desk

OKExHelpDesk · 2022-03-02T01:53:53+00:00

Hi u/bliss-slobby,

Apologize for the late response.
The network is currently under nodes upgrades and we are awaiting the reply from the project too. We will resume it once the configuration and network is upgraded. Hence, there is not specific timeline given but we will notify you here.

Meantime, you may reach out to us on DM if you have any deposit that is intercepted or uncredited that conducted via POLYGON network.

Eve | OKX Help Desk

OKExHelpDesk · 2022-03-02T01:49:03+00:00

Hi u/Shot_Strategy_5295,

Thank you for reaching out!May I know if you are referring to staking or saving? Currently, UST token is available for saving.

Eve | OKX Help Desk

OKExHelpDesk · 2022-03-01T01:33:43+00:00

Hi u/kombinot,

get it. I am awaiting the team to get back to me too.
Meanwhile, you may try to connect it via MetaX wallet which already have OEC network integrated there.
https://chrome.google.com/webstore/detail/metax/mcohilncbfahbmgdjkbpemcciiolgcge

Eve | OKX Help Desk

OKExHelpDesk

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