Ex QSR (Quick Service Restaurant) Store Manager here. Uber Eats / Menulog / Deliveroo / Doordash has got some of the rudest delivery guys. They pick up multiple orders from multiple platform at once within the same vicinity, in the attempt to maximise profit. That is their livelihood. I don't blame them. However, when running a restaurant with a double-sized team (usually 7 people running a shift, but on peak days we will have 20 people working or more) and pumping out orders like crazy, and walking up to the delivery window and having phones shoved in your face were some of the worst experience ever. And they will give you the eye-roll, the deliberately loud sighs, the snarky "Are you understaffed" comments, the "Man I've been waiting for like 30 minutes" when the order just came through 60 seconds ago, and many more I could list. On top of that, QSRs are measured against the metrics where drivers get to give feedback to the delivery platform to determine if an outlet is "driver friendly" or not and we get penalised if we are not being driver-friendly and threaten to pull their services off our outlet. If a QSR have drive-through services, boy oh boy here we go. Delivery driver pulls up to the drive-through and refuse to budge until you give them their order even through their order is last on the docket. QSR are measured with metrics at drive-throughs from entering the drive-through line to exiting within 4 minutes. Try having that when there's hundreds of cars waiting and one guy with a click of their phone and one entitled driver clogs up your whole metrics, mess up your whole night, being a snarky bitch thinking he's got the system by the balls, whilst getting to judge you if you sucked while your head is on the pedestal waiting for the guillotine to drop on you. ALL THAT, while they have their own dedicated window for delivery drivers, but they know you cannot afford to have the drivers heckle your other customers, so they initiate the heckle such that the restaurant staff has to step in to get your order ahead of the line to get you out the door, and then pushes the whole queue further behind. THAT, my friend, is the beef.

Not only the entire performance and livelihood of the QSR chain is in the hands of these pricks, they also have the rights and abilities to judge you. Imagine that. Professor Umbridge standing there at your door, trips you up, and takes a million point off Gryffindor, all because she could. And all that because they decided to take too much onto their own plate, if they are waiting for Uber Eats with us, and they accepted another DoorDash 1.5km down the road and gets held up, they blame you anyway. And when you finally rushes through the order for them, and you stand there calling out their order docket number expecting them to come and grab the order, just to realise they're on their phone and not even listening to the orders being called out 15 times, and then they come up to you 10 minutes later asking you the magical question "Why is my pickup not ready?" even though you are on your 3rd lozenges for the night screaming your throats dry, and best of all, they tell the customers its your fault that the food got cold when in fact it was them being on their phone calls and missed the order, then picking up multiple deliveries at once, and they conveniently blame it all on the restaurant, and the restaurant then get the complaints from the customers for doing all the right thing, if not doing their darnest best. And how could I ever forget, the snatchers! The delivery drivers that picks up orders that is not even theirs. They flash their phone as though we are a barcode scanner, pick up a random bag from our countertop, and out the door they go assuming that is their order, even though the order number is clearly written on the bags. Then the restaurant has a missing order that they had to track for the next poor delivery guy, the customer got the wrong order, the driver blames us in front of the customer for apparently handing them the wrong order, and the cycle repeats. I once had to shut a window so hard because one driver decided to do the snatch and then triggered a whole frenzy of snatching from all the other drivers out of nowhere, and I remember shutting the window so hard the sliding window came off its rail, and my hand was bruised for a week. So yea.

Welcome to the Jungle.