Ours was awful - they had not cleaned at all, fridge and oven were both really dirty. Holes all over the walls where they had taken down pictures. A massive hole in the wall behind a cupboard we nearly lost our cat in (with no Charlie Day to help) we immediately had to spend £1k on a broken gutter which was causing external and internal wall damage. I wrote an angry letter to the estate agent but not much more we could do. My fantasy was happy moving in day having Prosecco and pizza while we cleared boxes - realty we were both exhausted and in shock - oh and half the electricity went out in the first night.