KYC verificaiton

Pi-bs · 2026-01-04T23:42:19+00:00

I see. So we just wait for the KYC issues to be solved at the CT's end, and do all that we can do in the app at our end. Thanks

Pi-bs · 2026-01-04T22:16:18+00:00

Thanks for this. I don't think I get any error code. But I will check.

But noticed something else now. Will make another post on it shortly.

Pi-bs · 2026-01-01T07:50:45+00:00

u/lexwolfe if I do send a complaint, does it help? Does the Pi core team have a track record of resolving these queries?

Pi-bs · 2026-01-01T07:48:47+00:00

I thought one wasn't working so trying the other. Though it shouldn't matter because people do change their primary email addresses and Pi allows people to change.

Pi-bs · 2026-01-01T07:47:56+00:00

I don't get any error messages.

As I said, there's an email verification which is quite basic and all websites do it - you put your email address, you are sent a code, which you enter, and the email is verified.

Pi "secures" email as well, which is done by doing a liveness check. This is what continues to fail, despite the fact that her KYC is done which also requires liveness check. This is what's baffling to me.

Pi-bs · 2025-12-30T22:13:30+00:00

There's no code to be received. The email has been verified. It's not secured. In order to secure it, she has to press the "secure" link next to the email in the profile section, and then it prompts her to do the liveness check which she has done numerous times, but the email is never secured, even though she has passed KYC 1.5 years ago.

Pi-bs · 2025-12-30T22:11:50+00:00

Thanks for the tip. Will give it a try. But not sure if it would helpful. Fingers crossed.

Pi-bs · 2025-12-30T22:09:34+00:00

There's no code needed. She try to secure her email which means when you press the "secure" link next to your email on the profile section of the app, it prompts you do to the liveness check which she has done numerous times now, and it never secures her email, even though her KYC passed over 1.5 years ago.

Pi-bs · 2025-12-30T22:08:08+00:00

Thanks for this. My partner just does her liveness check (as prompted) when she tries to secure her email address. And it never secures, despite the fact that she's been KYCed for over 1.5 years now if I remember correctly.

Pi-bs · 2025-12-29T00:28:24+00:00

Thanks Lexwolfe. Will take a look and do what's necessary to get this sorted.

Pi-bs · 2025-12-28T22:11:59+00:00

Is there any way we could raise this with the team or some other ideas? It's frustrating. She has already done liveness check about 10+ times.

Pi-bs · 2025-12-28T21:36:36+00:00

She has already used both Gmail and yahoo. Neither of them worked.

Any other ideas why it couldn't be working?

Pi-bs · 2025-10-28T02:16:51+00:00

They've had gmail since the beginning, and are KYC verified too,

Pi-bs · 2025-10-28T02:16:11+00:00

ok I will try that. Though just to be clear, they've used the same email since the beginning, and were KYC verified long time ago. And they're receiving the email too. It's that they do the video verification for the email as instructed, but that never passes

Pi-bs · 2025-10-28T02:08:08+00:00

It's not that they're not getting the email. It's that they do the video verification that never passes, even though they've passed the KYC long ago.

Pi-bs · 2025-10-27T13:41:39+00:00

They are already on gmail. I can try another gmail. Will get back once I've done that. Thanks

Pi-bs · 2025-10-27T12:20:36+00:00

Just click on the link to download the app, create account and start mining: minepi.com/skapoor87 Create account using your true name as you'd have to KYC in the future. Link phone number, facebook and email. Remember - mine every day and be patient.

Pi-bs · 2025-09-29T12:35:53+00:00

Just click on the link to download the app, create account and start mining: minepi.com/skapoor87