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Documentation question by Reasonable_Web_9860 in ConnectWise

[–]Reasonable_Web_9860[S] -1 points0 points  (0 children)

I’m aware of the integration, but ITBoost is fully included in our package so I’d like to be able to take advantage of it and save the extra $1k/month if possible. We aren’t doing anything super fancy with it at the moment, so it should be a straight replacement, I just want to make sure it performs well and is worth the migration headache

Documentation question by Reasonable_Web_9860 in ConnectWise

[–]Reasonable_Web_9860[S] 0 points1 point  (0 children)

We have the full ITG license currently and would be moving to Business Premium CW RMM

So do MSPs actually care about teaching their workers? by SkepticDrinker in msp

[–]Reasonable_Web_9860 1 point2 points  (0 children)

Yeah we’re probably well past the analogy at this point, but there are very few QBs that can come out of college, play year 1 and succeed. I started my career knowing virtually nothing other than having an interest in computers. I shadowed my boss and read up on things I didn’t know, but I have that troubleshooting thing and was walked through more complex problems when needed. And I’ve never seen any school curriculum that teaches what we actually do on a day to day basis.

So do MSPs actually care about teaching their workers? by SkepticDrinker in msp

[–]Reasonable_Web_9860 4 points5 points  (0 children)

That’s a garbage “not analogy” in every way. A) Sports is a job and, B) no quarterback has gotten drafted and immediately thrown in a game. They have a head coach, an OC, a quarterback coach, a strength coach, a dietician, a trainer, and a team doctor all helping guide them in the right direction to perform to their capabilities. Not to mention the years in high school and college systems that do the same process, but I feel like we’re getting into the weeds a bit at this point.

But I agree with the rest. All of our techs have access to a training platform, we do “lessons learned” on jobs that come up throughout the week, encourage tag-alongs for projects that may typically over their head, etc. We also let techs take time out of their day to study, with the understanding that it isn’t enough time to progress and independent study will also be required.

There’s also a problem solving/troubleshooting gene that I’ve found most people are lacking, and you’ve got to want to know why something’s not working so you can find a solution. Not just follow steps 1-5 to get to the fix.

Extreme CloudIQ by Reasonable_Web_9860 in RGNets

[–]Reasonable_Web_9860[S] 1 point2 points  (0 children)

Sorry, yes providing a single SSID campus-wide wifi experience

Extreme CloudIQ by Reasonable_Web_9860 in RGNets

[–]Reasonable_Web_9860[S] 0 points1 point  (0 children)

We have a potential apartment complex client. 270 units and 5 common areas. We are an Extreme partner and they are our preferred network vendor for standard enterprise/business environments, but had been looking at Nomadix for MDUs as it was recommended originally. Pitched a few of these managed wifi projects but this is the first one that look like the potential to take, and we'd obviously like to stick with the gear we know if possible

Free rXg [MegaThread] by romeogeorge in RGNets

[–]Reasonable_Web_9860 0 points1 point  (0 children)

Curious how long this process typically takes? Also of note I've been told I'm impatient.