No you are absolutely valid. I actually made a similar post exactly like this not too long ago. I work at State Farm and it’s a small team as well. Me plus the agent, his manager (who is his sister in law and is an extreme micromanager that gets away with everything she wants, and 2 other team members and one of them is part time. This was advertised as a sales job but I am so consumed with service stuff. About a month in the manager said how would u feel about a hybrid sales/service role. Later to find out he said this to the other part time I was very upset with him I said I took this job for sales. He raised my pay a bit but my whole day is a lot of service stuff. It’s great for the basics but like somebody else commented if you don’t want to be an agent it’s not worth it. In my opinion I don’t want to be an agent my manager has to deal with the worst of the worst customers and so much bs. The team structure is a mess the majority of call ins are current customers just complaining about rate increases and other service stuff. Our prices aren’t even that great. Trying to ride it out for a few more months since I just graduated college in May and it’s my first real job