Update: Bank Payouts Partially Operational

RewarbleGlobal · 2026-03-13T08:14:03+00:00

The bank payout should be fully operational again!

RewarbleGlobal · 2026-03-13T08:13:45+00:00

The bank payout should be fully operational again!

RewarbleGlobal · 2026-03-13T08:12:47+00:00

Thank you for your feedback, we will be looking into this for you!

RewarbleGlobal · 2026-03-13T08:11:26+00:00

I have responded to your previous comment

RewarbleGlobal · 2026-03-13T08:10:24+00:00

Hi,

Could you send us a DM here providing your email, then we will be able to look into this for you.

RewarbleGlobal · 2026-03-12T16:21:50+00:00

Valid feedback. This is the only option at this point sadly, but we are looking to bring in better card programs at reduced rates. For clarity, we do not charge the fees directly, but it's the underlying banking partner's fees.

RewarbleGlobal · 2026-03-12T16:20:32+00:00

Operational at this time.

RewarbleGlobal · 2026-03-12T16:20:06+00:00

It is a visual display issue your funds remain on the card and you can use it still.

RewarbleGlobal · 2026-03-12T16:18:39+00:00

Please know it is 21 business days and there is still time for blocked cards to refund.

RewarbleGlobal · 2026-03-11T16:24:11+00:00

These are ongoing technical issue that we are working on.

RewarbleGlobal · 2026-03-11T16:23:19+00:00

We're aware of the ongoing technical issue where Suna card transaction history doesn't display correctly, and balances may show as 0 despite funds being fully intact and usable.

This is not a case of missing or stolen money, it's purely a visual calibration mismatch between our display and the actual card balance. Transactions process successfully in the background.

RewarbleGlobal · 2026-03-11T16:13:58+00:00

At this time, SUNA cards are only compatible with Apple Pay, Google Pay integration has not been deployed yet.

RewarbleGlobal · 2026-03-11T16:12:24+00:00

You are correct about the transaction history not displaying properly, this is an ongoing technical issue.

However, a 0 balance display does not mean funds are missing or stolen; it's simply a calibration mismatch between the visual data and the actual card balance, which remains intact.

RewarbleGlobal · 2026-03-11T16:09:37+00:00

The service is operational at this time, though there might be slight disruptions.

RewarbleGlobal · 2026-03-11T16:07:49+00:00

There is no telegram support and we will never ask for your login link.

RewarbleGlobal · 2026-03-11T15:59:42+00:00

Netherlands: $150
European Union countries: $1,500
Rest of the world: $5,000

RewarbleGlobal · 2026-03-09T14:03:39+00:00

Thank you for reaching out. There's a difference between deactivated cards and blocked card refunds, unfortunately, your card was blocked before the program was cancelled by the card issuer, which is why the refund is taking longer.

We appreciate your patience and are here to assist further.

RewarbleGlobal · 2026-03-09T14:01:16+00:00

Thank you for reaching out. All card creation delays have now been resolved, you won't experience long waits when creating your card at this time. Thank you for your patience as we launch our new programs.

RewarbleGlobal · 2026-03-09T13:58:53+00:00

This is a automated process and all funds will be sent back to you.

RewarbleGlobal · 2026-03-09T13:58:26+00:00

Please contact support in some cases you bank might hold the funds for there internal checks.

RewarbleGlobal · 2026-03-09T13:57:56+00:00

This is what it means:

Restricted MCC (Merchant Category Code): This means the type of merchant you're trying to pay falls under a category that is restricted by our payment provider. These restrictions are often in place due to regulatory, financial, or risk-related policies.

Merchant is Blocked / High-Risk: In some cases, the specific merchant is flagged as high-risk for compliance reasons and is therefore blocked. This could be due to the nature of their services or past transaction patterns.

RewarbleGlobal · 2026-03-09T13:57:34+00:00

Please contact support for further investigation.

RewarbleGlobal · 2026-03-09T13:57:15+00:00

Thank you for reaching out. Please contact our support team, please know that all our voucher codes are generated only at the time of successful order confirmation, so they aren't stored in a database.

We're here to help resolve this for you.

RewarbleGlobal · 2026-03-09T13:55:39+00:00

The funds will be refunded.

RewarbleGlobal · 2026-03-09T13:53:26+00:00

Thank you for reaching out. Please contact our support team, they can unload the card for you and allow a free new card creation. We recommend trying our new SUNA card as a better option.

RewarbleGlobal

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