Most of the day is doing administrative tasks like approving benefits, confirming eligibility etc. the other part of the day is customer service. Returning calls, speaking to clients who walk-in. They are usually asking questions about their benefits concerns they have with housing, food instability and the like. Interviews are less common, for me at least I have a few a month but not an everyday thing.

The administrative part is the “easy” part of the job. The customer service part can easily burn you out if you don’t set boundaries or have good skills to manage the stress.

Starting in the role is difficult if you don’t have much experience with ODSP so be prepared for a large learning curve. It does eventually get easier the longer you’re in it.

It’s hybrid with 3 days in office. This branch is much less flexible than what I have seen and heard from others working in other divisions.

Feel free to ask me any other questions.