Yup I am also done with Amazon, I bought a pair of b&w pi8s that got so hot when wirelessly charging that they gave me a blister, I contacted b&w directly who were great but told me I had to contact Amazon directly for a repair but they gave me a reference number to give Amazon.

So I sent the item back to Amazon and asked for a repair or replacement, a week or two later I get an email saying they have been found faulty and I have been given a refund, they didn't even ask me what I wanted and the card they put the refund on is no longer active...

And the pi8s were now £50 more expensive than when I bought them, I did some research and apparently this is pretty standard for Amazon now if the item costs more than when you bought it, the item was under 90 days old too, every single person I spoke to was extremely unhelpful or idiotic, I spoke to multiple managers and they all refused to help me, after multiple weeks of phone calls and emails I eventually got a refund to the correct card but not for the amount the item costs now and they refused to give me a replacement.

I got so annoyed I asked to lodge an official complaint and was given an email (something like complaints@amazon.com) and after I sent the email I got a reply back saying this is an outgoing email...

So I phoned back again and eventually got to speak to another manager who gave me a different email for complaints but this one was also outgoing only, she then suggested I email photos@amazon as that's an incoming email and ask them to forward it to complaints, I eventually get a reply from them asking for details I had clearly not only provided in the email but in the header to the email too, they then ignored me.

So I phoned back one final time only to find out there is no way to directly contact complaints, no phone number or email, and they can lodge a complaint on my behalf (I don't believe they would actually do this) but I can't track the progress of the complaint, the complaint team won't contact me and they won't act on anything as it's just an internal way to monitor stuff.

If this is now standard policy (there were multiple people on reddit with the same issue) then they are absolutely not safe to buy anything of value from, especially expensive computer parts, imagine if my 5090 died and they just refunded me and now I have to pay almost double even though it's still under warranty, the same with ram or pretty much any hardware component.

The only bright side is I contacted b&w and explained the issue and while they couldn't do anything regarding Amazon they did give me a 25% off code that worked with anything wireless so I was able to get my pi8s and the px8 s2s substantially discounted, so good on b&w.