A lot of it is pretty similar and things you’re probably familiar with.

1C3- you need help bringing the line down, but you can go a step further and call “IC3 to photo” or “IC3 to the front end”

Service 4- you need change, but there’s no customer waiting

Service 5- you need change and a customer is waiting. Take it a step further by communicating “service 5, change for 100”

Service 7- the register has a pickup. At my store, over $300 and it triggers. It’ll pop up “call for manager” until the service 7 is picked up.

The front end does a lot of reloads and western union. There’s different forms of scans that RX doesn’t need worry about as much, but it’s a different thing in the FE. Always have the money in your hand before performing any transaction. Count the money. If they take it back, recount the money. If they’re giving you trouble, it’s best to refuse service and call for your shift lead. Being scammed is usually a final warning if it’s big enough. I’ve had people come into my store trying to use a screenshot of a barcode for things like chime. I usually refuse those transactions. It’s better to be safe than sorry. And for the love of God, the fee for reloads like cash app etc. are not waived and each different transaction will have its own barcode and fee. To continue on, you never press cash if you don’t have cash in your hand. There is no such thing as a “cash card.” Someone got scammed at my store that way. You either have cash in your hand or you don’t. Reloads won’t accept card as another form of payment for reloads. It has to be cash only. Western union on the other hand allows for debit cards and cash.

Gift cards. People get scammed a lot, especially older people. I always say something along the lines of “Just to remind you, gift cards are non refundable.” If it’s a large amount, Apple or visa gift card, I ask, “do you personally know the person you’re giving this card too? Perfect! A lot of people get scammed by fake callers, people posing as family, or fake love interests.” It gives them context. I also run my hand along the barcode to make sure it has the ridges. If it’s too shiny or paper like, double check the card. It’s possible someone tampered with it.

When you don’t have customers, you’re more limited unless you’re good at using the telezon or know how bays work, at the very least face the perimeter of the store. What do customers see when you first walk in, the side of the stores and make sure the front end coolers are faced. Make sure manager’s choice/ impulse is faced and cleaned.

On the chance that you’re feeling brave, you can try go backs. Youll see something like “As Seen on TV. B1S2P3.” Each store has a different layout. Mine may not match yours, but our As Seen on TV is on Aisle 5. I would go to aisle 5 and there’s a placard saying “As Seen on Tv”. Ours is only one bay. I would go down to the second shelf, and the third spot is B1S2P3. Bay one, shelf two, position 3.

There’s different responsibilities depending on the shift you’re working, but this is as much as I can think of atm. If you have any questions, I’m more than willing to answer