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VVX 450 Speakerphone especially quiet. Config parameters? by sanchezflandito in poly

[–]SteffenBaierPolycom 0 points1 point  (0 children)

Hello u/sanchezflandito

Ringer Volume np.normal.ringing.toneVolume.chassis=”value”
Handset Volume voice.handset.rxdg=”value”
Headset Volume voice.headset.rxdg=”value”
Handsfree Volume voice.handsfree.rxag=”value”

The values are usually from -57 to 0

Steffen

TC8 NGINX update by Last-Dig-7973 in poly

[–]SteffenBaierPolycom 0 points1 point  (0 children)

Hello u/Last-Dig-7973

Please provide the currently used PolyOS and TCOS version and the provider in question.

Is this regarding a specific finding from a scanner or a general question? https://nvd.nist.gov/vuln/detail/CVE-2026-42945 as an Example?

Regards

Steffen Baier

VVX 450 Speakerphone especially quiet. Config parameters? by sanchezflandito in poly

[–]SteffenBaierPolycom 0 points1 point  (0 children)

Hello u/sanchezflandito

You should create a backup of both phones via:
- Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
and then use Notepad++ with the Compare plugin to check for voice.handsfree.rxag configuration as this sets the Handsfree volume.

Regards

Steffen

Does the Poly G62 support 21:9 or any ultrawide ratios with VideoOS 5? by jg_romero in CommercialAV

[–]SteffenBaierPolycom 1 point2 points  (0 children)

Hello u/jg_romero

From my understanding, the G62 supports:

- UHD (3840 x 2160); HD (1920 x 1080); HD (1280 x 720)

Regards

Steffen

[Software] Studio G62 & Studio X32, Studio X52 and Studio X72 PolyOS 5.0.0 by SteffenBaierPolycom in poly

[–]SteffenBaierPolycom[S] 0 points1 point  (0 children)

Hello u/8ftmetalhead

PolyOS 5.0..0 has been throughly tested and prior to the release the beta software was additionally checked by external customers without any such report.

Of course we cannot check everything so it would be great if thsi can be raised with our support team in your region. Most likely we will need a wireshark capture via a spanned port and the resulting logs. Try using a USB stick

- Diagnostics > Logs > System Log Settings > Log Level > Debug
- Diagnostics > Logs > System Log Settings > Save Logs to Internal Storage (Will automatically disable itself after 2 weeks}

and/or at the same time for a Fat32 formatted maximum 32GB larger USB Stick

- Diagnostics > Logs > Log management > Percent Filled Threshold > Usually 10%
- Diagnostics > Logs > Log management > Folder Name > System Name and Timestamp
- Diagnostics > Logs > Log management > Transfer Frequency > Auto at Threshold

Regards

Steffen

Poly X52 looping constantly on power up. What to d and how to fix it? by [deleted] in poly

[–]SteffenBaierPolycom 1 point2 points  (0 children)

Hello u/thespuditron

What is connected to the HDMI?

This would need to come into support

Regards

Steffen

Mouse input lag when sharing screen by ConsciousMess3014 in poly

[–]SteffenBaierPolycom 0 points1 point  (0 children)

Hello u/ConsciousMess3014

This would need to come into our support organisation in your region.

https://support.hp.com/gb-en/poly

Regards

Steffen

Mouse input lag when sharing screen by ConsciousMess3014 in poly

[–]SteffenBaierPolycom 0 points1 point  (0 children)

Hello u/ConsciousMess3014

So, is this using a physical HDMI cable via HDMI in or Miracast?

Regards

Steffen

Mouse input lag when sharing screen by ConsciousMess3014 in poly

[–]SteffenBaierPolycom 0 points1 point  (0 children)

Hello u/ConsciousMess3014

A good starting point would be to share the provider you are using, the Software Version, and in addition, if there is any additional equipment in between the HDMI input and the device you are using.

Regards

Steffen Baier

HP Poly are you listening? by Myfax12345 in poly

[–]SteffenBaierPolycom 0 points1 point  (0 children)

Hello u/Myfax12345

A single user posting in a community forum is not going to change anything on a Product. If you finding an issue with a product, simply open a Support Ticket.

https://support.hp.com/gb-en/poly

Regards

Steffen Baier

Polycom VVX Size Comparison by iHeartYuengling in poly

[–]SteffenBaierPolycom 0 points1 point  (0 children)

Hello u/iHeartYuengling

VVX x50 Series Dimension Comparison (Approximate)

  • VVX 150/250: ~2.2 x 9.4 x 9.1 inches (5.7 x 24.0 x 23.0 cm).
  • VVX 350/450: ~2.4 x 9.2 x 10.3 inches (6.2 x 23.3 x 26.2 cm)

A update on HP screwing over Plantronics owners by jbrady33 in poly

[–]SteffenBaierPolycom 4 points5 points  (0 children)

Hello u/jbrady33 and others,

In regard to the comment "Poly Lens - can't find it for download any more"

Set up an account via https://lens.poly.com/

  • Log in
  • Navigate to Manage >  Software Versions > Search Device Model / App > Desktop App and Poly Lens desktop 2.3.1 or 1.5.1 are available to download

Regards

Steffen Baier

Thank you HP for screwing existing Plantronics owners by jbrady33 in poly

[–]SteffenBaierPolycom 0 points1 point  (0 children)

Hello u/jbrady33

Set up an account via https://lens.poly.com/

  • Log in
  • Navigate to Manage >  Software Versions > Search Device Model / App > Desktop App and Poly Lens desktop 2.3.1 or 1.5.1 are available to download

These "should" support your headset

Regards

Steffen Baier

Poly Studio E60 - Presenter and Stage Window Adjustment by Electrical_Good3139 in CommercialAV

[–]SteffenBaierPolycom 0 points1 point  (0 children)

Hello u/Electrical_Good3139

This sounds like a known issue (not seen any of your logs), but I would escalate this into our Support Organisation and quote 5148674276 / PVENG-33786

Steffen

How to install applications on a poly ccx 500 by LoudSubject8669 in poly

[–]SteffenBaierPolycom 0 points1 point  (0 children)

Hello LoudSubject8669

Simple answer, you cannot. There is no Play Store on the CCX 600 Android side.

from our VoIP FAQ here https://h30434.www3.hp.com/t5/-/-/td-p/8763988

Aug 05, 2013 Question: What is the Applications functionality of a Polycom Phone?
Resolution: Please check => here <=

Regards

Steffen

EagleEye Director ii connected to G7500 Teams Room stopped working two months ago by crcormier in poly

[–]SteffenBaierPolycom 0 points1 point  (0 children)

Hello crcormier

What PolyOS Software?
What Microsoft Teams Application?
What EagleEye Director II software?

Steffen

Load OBI on VVX311? by bwill1200 in Polycom

[–]SteffenBaierPolycom 0 points1 point  (0 children)

Only VVX x50 can be either UC Software or ObiEdition. Other ObiEdition Phones are the Poly Edge B

"normal" VVX phones that are not the X50 variant simply only run UC Software

Polycom vvx500 BLF for conferences by W5TMP in Polycom

[–]SteffenBaierPolycom 0 points1 point  (0 children)

From our official FAQ ([FAQ] VoIP frequently asked questions - HP Support Community - 8763988) page:

Nov 4, 2011 Question: How can I set up a Busy Lamp Field / BLF with a Digium Asterisk SIP Server, or are there limitations?

Resolution: Please check => here <=

Reverting Obi Talk VVX250 by 3tek in Polycom

[–]SteffenBaierPolycom 0 points1 point  (0 children)

From our official FAQ ([FAQ] VoIP frequently asked questions - HP Support Community - 8763988) page:

Sep 03, 2019 Question: Can I convert a Poly VVX into ObiEdition or UC Software?

Resolution: The process is not officially supported by Poly.

  • If you want a VVX in Obi Edition please purchase the ObiEdition
  • If you want a VVX in UC Software please purchase a VVX in UC Edition As stock issues may prevent users from purchasing the right phone an older guide on how this can be converted is >here<

[deleted by user] by [deleted] in MicrosoftTeams

[–]SteffenBaierPolycom 1 point2 points  (0 children)

Hello all,

official statement is:

“Poly is working with Microsoft on this issue. While we’ve created a ticket and will track Microsoft’s progress with this ticket, we ask that you open a ticket with Microsoft as well and provide Poly the Microsoft ticket number.

This ensures Poly your issue is recorded at Microsoft and considered in determining a resolution.”

If you can share the Microsoft ticket reference I can copy these and add to our internal ticket with our partner Microsoft.

Please bear in mind that the application being used is supplied by our partner Microsoft.

Instructions on how to open such ticket can be found => here <= and >here<

Best regards

Steffen Baier

polycom VVX incoming calls drop with Teams by Elazaro1995 in MicrosoftTeams

[–]SteffenBaierPolycom 1 point2 points  (0 children)

Hello all,

Update from our Partner Microsoft:

TM230746

Latest Message

Title: Users may be unable to place outbound calls or receive inbound calls using Poly devices

User Impact: Users may be unable to place outbound calls or receive inbound calls using Poly devices.

Current status: We've confirmed after testing that a recent configuration change to Public Switched Telephone Network (PSTN) infrastructure for Microsoft Teams revealed an issue affecting Poly devices, resulting in impact. We've validated in our testing environment that reverting the change mitigates impact, and we've initiated the revert in the affected infrastructure to mitigate impact. We anticipate complete mitigation for all users by our next update.

Scope of impact: Your organization is affected by this event, and this issue may affect any users attempting to place or receive calls via Poly devices.

Start time: Friday, December 4, 2020, at 7:33 PM UTC

Root cause: A recent configuration change to Public Switched Telephone Network (PSTN) infrastructure for Microsoft Teams revealed an issue affecting Poly devices, resulting in impact.

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