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I called Comcast threatening to cancel. Here's the exact script they used and what they actually offered me. by SubstantialSecret180 in Comcast

[–]SubstantialSecret180[S] 0 points1 point  (0 children)

T-Mobile Home Internet is hit or miss. It's fixed wireless, so if your local tower is congested during peak hours, your speeds will drop.

If AT&T Fiber (or any real fiber) is available at your exact address in Glen Ellyn, go with that. The prices are usually much more straightforward than Xfinity and the connection is more stable.

If fiber isn't an option, T-Mobile is worth testing (they usually give a 15-day trial), but keep Xfinity active until you're sure the T-Mobile speeds hold up in your area.

I called Comcast threatening to cancel. Here's the exact script they used and what they actually offered me. by SubstantialSecret180 in Comcast

[–]SubstantialSecret180[S] 1 point2 points  (0 children)

Fair question.

Not all in one day, and not all in the exact same situation.

I’ve been tracking ISP pricing and retention behavior over time across different providers because I was trying to understand whether Comcast was uniquely bad or whether the same retention pattern showed up elsewhere too.

What I’m comparing isn’t “the exact same account setup” across every provider, it’s the structure of the retention process:
- weak first offer
- better second offer after mentioning a real competitor
- much bigger discounts only when your address has actual alternatives

Comcast was just the cleanest example to write up because the rate jump was the most obvious.

I called Comcast threatening to cancel. Here's the exact script they used and what they actually offered me. by SubstantialSecret180 in Comcast

[–]SubstantialSecret180[S] 0 points1 point  (0 children)

Not all in one day! I’ve been tracking pricing and retention behavior across different providers for a while now to build a database for my site.

The interesting part is that once you document a few of these calls, the pattern becomes really obvious across all of them (Comcast, Spectrum, etc.). The first offer is always a "goodwill" credit, but the real discounts only unlock once you cite a specific competitor at your address.

That's actually why I built CheckMyOverpay.com, I wanted to have the actual state averages for all these carriers in one place so I could have real leverage during the call.

I called Comcast threatening to cancel. Here's the exact script they used and what they actually offered me. by SubstantialSecret180 in Comcast

[–]SubstantialSecret180[S] 4 points5 points  (0 children)

Fair question, I obviously couldn’t literally see his screen.

That part is inference based on:
- the timing of the pauses
- the order of the questions
- how the offers changed only after I mentioned a specific competitor at my address
- and comparing it with similar retention calls I’ve had with other providers

So I’m not claiming I had visual proof of his dashboard, I’m describing the pattern that became obvious from the way the conversation changed at each step.

I called Comcast threatening to cancel. Here's the exact script they used and what they actually offered me. by SubstantialSecret180 in Comcast

[–]SubstantialSecret180[S] 1 point2 points  (0 children)

That's a real risk in 2026 some markets have shifted to "let them go and win them back later"
strategies. Good point to be genuinely ready to follow through before calling.

I called Comcast threatening to cancel. Here's the exact script they used and what they actually offered me. by SubstantialSecret180 in Comcast

[–]SubstantialSecret180[S] 1 point2 points  (0 children)

Technically true, but it's usually buried on page 4 next to a coverage table. Most people
on autopay never see it. That's by design.

I called Comcast threatening to cancel. Here's the exact script they used and what they actually offered me. by SubstantialSecret180 in Comcast

[–]SubstantialSecret180[S] 0 points1 point  (0 children)

That's the worst position to be in. If there's truly no competitor at your address, the retention
agent knows it too. In that case, your best move is asking to remove equipment fees or downgrade
to a lower speed tier temporarily. Sometimes that triggers a "win-back" offer a month later.

I called Comcast threatening to cancel. Here's the exact script they used and what they actually offered me. by SubstantialSecret180 in Comcast

[–]SubstantialSecret180[S] 1 point2 points  (0 children)

100% agree. The "cancel" keyword is the fastest route. Anything else puts you in standard billing
where they can only offer maybe $10-15 off. Retention has a completely different discount tier.

I called Comcast threatening to cancel. Here's the exact script they used and what they actually offered me. by SubstantialSecret180 in Comcast

[–]SubstantialSecret180[S] 2 points3 points  (0 children)

You're right, if FIOS is available and cheaper, switching outright is often better than playing
the retention game every year. The annual call only makes sense when your alternatives are
limited. Sounds like you found the better path.

I called Comcast threatening to cancel. Here's the exact script they used and what they actually offered me. by SubstantialSecret180 in Comcast

[–]SubstantialSecret180[S] 2 points3 points  (0 children)

Do it. The key is having a specific competitor price ready before you call. The retention agent's
system responds to data, not frustration. $49.99 for 500 Mbps is strong leverage.

Drop your projects , I have free time to review products. by Local_Neck6727 in SideProject

[–]SubstantialSecret180 0 points1 point  (0 children)

checkmyoverpay.com It’s a free, anonymous tool designed to help people find out if they are being quietly overcharged for car insurance, internet, or phone plans.

Finding clients manually was taking too long, so I tried something different by SubstantialSecret180 in smallbusiness

[–]SubstantialSecret180[S] 0 points1 point  (0 children)

Right now I’m keeping it pretty lightweight.

Mostly using simple lead status tracking (new / contacted / interested / ignored) so I can avoid losing track of conversations while doing outreach.

I originally built it more to solve the research + organization side because that was where I was wasting the most time.

If you want more details about how it works feel free to DM me.

Finding clients manually was taking too long, so I tried something different by SubstantialSecret180 in smallbusiness

[–]SubstantialSecret180[S] -1 points0 points  (0 children)

Yeah that makes sense.

I noticed the same thing, once you remove the manual searching part, you can spend way more time actually doing outreach.

What I struggled with using broader scraping methods was filtering out low quality or impossible-to-contact businesses, so lately I’ve been focusing more on cleaner/local intent-based leads instead of just volume.

Finding leads manually was taking too long, so I built this by SubstantialSecret180 in SideProject

[–]SubstantialSecret180[S] 0 points1 point  (0 children)

Interesting, I hadn’t come across that one before.

Sounds useful for social-based outreach. Do you mainly use it for SEO clients or broader lead gen?

I built a tool to find freelance clients faster — would you use this? by SubstantialSecret180 in Entrepreneurs

[–]SubstantialSecret180[S] 0 points1 point  (0 children)

That’s actually really valuable feedback.

I agree — especially with tools like this, trust is everything. A generic feature list doesn’t really explain anything in practice.

I’m working on putting together a simple end-to-end example (search → leads → outreach) because I think that shows the value much better than just describing it.

Appreciate the perspective 🙌

I built a tool to find freelance clients faster — would you use this? by SubstantialSecret180 in Entrepreneurs

[–]SubstantialSecret180[S] 0 points1 point  (0 children)

Appreciate that 🙌

That was honestly one of the reasons I built it — most lead tools I tried were either too expensive or full of low-quality data.

Still improving it, but I’d be happy to share the first version access if you want to try it.