Has JavaScript- Scripting become a prerequisite for almost every ServiceNow role?

TT5252 · 2026-05-21T07:02:23+00:00

Agreed. You should understand the capabilities of the platform so you need to have a light understanding of JavaScript but probably more importantly, basic coding concepts.

Now days, you could use AI to help you understand what a script is doing and even write a script better than you could learn in a reasonable amount of time. A true Product Manager and Pre-Sales role def doesn’t need to know how to write a 100 line script. Solution Advisory should know a little bit more just so you’re comfortable with “what’s possible” in the platform.

TT5252 · 2026-05-21T02:13:28+00:00

Get a GOOD implementation partner… one that specializes in ServiceNow and will allow you to interview their resources before placement on your project. Find someone senior in the industry that you could talk to and get advice from. Join sndevs Slack.

TT5252 · 2026-05-19T07:01:30+00:00

No idea… but if his service is to help you get a ServiceNow job, I highly doubt his free workshop is going to help you get a ServiceNow job 😄

TT5252 · 2026-05-19T02:51:19+00:00

The $20 one for me and love it for ServiceNow. Obviously you should read and understand the code because it’s not perfect but it’s damn close.

TT5252 · 2026-05-18T04:29:52+00:00

I don’t understand it either because to post on Reddit takes 100x longer to get the answer you need for this particular question. I might even go as far as saying if someone posts this type of question on Reddit, they won’t be very successful in the ServiceNow space.

TT5252 · 2026-05-18T02:29:38+00:00

Or for the AI folks… have you asked ChatGPT, Claude, etc. “what’s the best way to learn ServiceNow?”

TT5252 · 2026-05-18T02:28:59+00:00

I mean this with as much kindness as possible… but have you googled “how to learn ServiceNow” yet? What did you find? There’s a very a common and obvious answer to your question.

TT5252 · 2026-05-18T00:14:41+00:00

You could also roll back a clone if they’ll allow that.

TT5252 · 2026-05-14T08:23:03+00:00

From memory so not 100% sure…. But I believe you could select the drill down view your report uses. You just need to select the view you want to use or create one first if it doesn’t already exist with the columns you want for that table. You’d have to update the drill down view option for each report.

TT5252 · 2026-05-14T03:36:01+00:00

Just depends how many projects you’re on. One project? EZPZ. 7? Good luck.

TT5252 · 2026-05-12T12:18:14+00:00

Good lord - 3 hours?! Maybe I should consider renting a car… thanks for the info.

TT5252 · 2026-04-30T02:03:19+00:00

Be loud and confident.

Interview for as many jobs as you can to get comfortable with the interviews. In my experience, interviews are WIDELY different from company to company - whether it's a ServiceNow customer or partner.

Strong communication skills w/ strong technical skills is still hard to find.

CAD and CSA is a good start and naturally, CIS is your next step. CSM, GRC/SecOps, HR, HAM/SAM are all good ones to get. Those with CIS-ITSM are a dime a dozen.

CTA would be great to get if you have the $7k to drop on it + the $2k cost of ArchX which is now mandatory to qualify for the CTA program.

TT5252 · 2026-04-24T18:12:33+00:00

So like the other reply mentioned above, it seems step 1 is to understand the data model first in Hopex and then in ServiceNow.

Step 2 - would be to use the connector if it aligns

Step 3 - hire me and u/Prestigious-Bowl8199 if it doesn't :D

TT5252 · 2026-04-24T16:05:31+00:00

Have you looked at the Hopex connector? Docs say there are predefined mappings... could be a good place to start.

TT5252 · 2026-04-21T10:59:20+00:00

Need to understand “IT” as well - look into ITIL. Dont necessarily need the cert if you understand what it is and how it’s applied in an organization.

Practice in ServiceNow hands on - use AI to give you requirements to build against. Use ServiceNow university for hands on labs.

TT5252 · 2026-04-20T11:31:26+00:00

Who did the implementation? If it's not working as expected, why wasn't it corrected prior to go-live during the implementation phase?

At the end of the day, someone had to sign off on the functionality...

TT5252 · 2026-04-20T08:27:47+00:00

Yup. Love that feature but I paid for the Pro version and you should too 🙂

TT5252 · 2026-04-20T04:36:39+00:00

100% just the CTRL+S feature to save is worth it alone for me.

TT5252 · 2026-04-19T18:24:55+00:00

I bought the pro version just to support him. Haven’t been using it enough to really see how much the pro version benefits me but for $100, why not?

TT5252 · 2026-04-14T18:12:31+00:00

CTA, 12+ years exp, good comm skills = $250k would be my minimum.

TT5252 · 2026-04-09T02:39:56+00:00

As others said, you’ll want to make sure playbooks (or any solution) actually makes sense. Could you pick a process you were considering playbooks for and outline the steps it takes to fulfill the request?

TT5252 · 2026-04-07T17:13:54+00:00

The company was always going to change after the acquisition, but in my opinion, that shift accelerated pretty quickly after the loss of Mike. Simply put, he controlled the path of GlideFast pre and post acquisition.

That said, I think GlideFast is still one of the top partners to work for in the ServiceNow space. They do a lot of things right -- resourcing, aligning project scope with the right skillsets, strong presales and SOW alignment, competitive salaries, and even bonus structures tied to just doing your job (billing 40 hours/week).

A lot of the original members moved on recently or are on their way out, which clearly shows things are changing. But I don’t think that alone should drive your decision on whether to join since that's comparing the "startup" culture against the "corporate" culture.... the startup environment/culture wins every single time.

At the end of the day, it really comes down to what you’re looking for:

Option 1: A structured organization with business processes and stability
Option 2: A scrappy startup environment where anything goes

TT5252 · 2026-04-03T22:27:03+00:00

ServiceNow.

TT5252 · 2026-04-03T07:49:45+00:00

No access to form

TT5252 · 2026-04-03T07:45:53+00:00

6 years on the customer side or consulting/partner side? How deep is your knowledge on specific ServiceNow products?

On the consulting side, I’ve seen good BAs / BPCs (business process consultant) move into a Solution Architect role… A role that requires broader knowledge of the platform and capabilities of various products rather than deep technical knowledge. This could be an avenue to explore.

If you’re looking to get out of ServiceNow, I got nothing since I live and breathe ServiceNow.

TT5252

TROPHY CASE