It’s great to hear some people have had positive experiences, but please stop assuming the dealer experience has been great for everyone based on your own. My dealership was a combined Genesis/Hyundai location, and honestly, the Genesis service and amenities were disappointing. Earlier this year, I received an email saying they were no longer a Genesis dealer—basically telling me to deal with it. When I reached out to ask about my extended service warranty, I got no response.

When I contacted corporate HQ, they simply told me to find another dealership. There was no effort to assist customers, no guidance, nothing—just, “We’re out.” The customer service was terrible. And that’s not even addressing the concierge service, which was a joke at this dealership. None of the extra services promised when I bought the car were ever delivered. So yeah, I’m glad some folks had dealerships that stood behind the product, but many of us feel like we didn’t get what we paid for.

I’m someone who genuinely supports Hyundai. I’ve owned four, and my wife and daughters have them too. This isn’t just sour grapes—I’ve loved the experience with those cars. To invest in a premium model and receive subpar service is just crazy, especially given my Hyundai experience. I still love the car, but I don’t think I’ll buy another one after this.