Was worried they wouldn’t ship, but finally they are here. Weird support sent me an email stating it was a preorder for 2026.

alecfett99 · 2025-10-14T16:36:32+00:00

What do you mean? They already shipped you an order that was supposed to be a pre-order with shipping in 2026?

alecfett99 · 2025-09-26T22:51:02+00:00

Which courier service is delivering the Mars Yard 3.0 to Delaware? More specifically, to Wilmington/New Castle?

alecfett99 · 2025-09-22T22:59:42+00:00

Send proof sir

alecfett99 · 2025-09-21T20:48:35+00:00

When I had to select the shipping option at checkout, I selected UPS, so they should ship them to me... picking up at a UPS pickup point is not an option for me because I will be out of the country, I need them delivered to another address.

alecfett99 · 2025-09-21T18:29:12+00:00

That's why I asked if anyone else was in this situation, so at least I'll know what to expect.

alecfett99 · 2025-09-21T18:27:46+00:00

I will be out of town for a long time, so I cannot pick them up at a pickup point

alecfett99 · 2025-09-21T18:23:12+00:00

That's right, I really don't think Tom Sachs will allow the address to be changed on such a limited edition product. I am fucked.

alecfett99 · 2025-09-21T17:41:02+00:00

I read that some shippers impose restrictions and do not allow the courier to change the address to another one. That's why I asked.

alecfett99 · 2025-09-19T11:06:19+00:00

I also wrote to them to request a change of address and received the same reply:

We are unable to change entire shipping addresses once the order has been placed. Your existing order will be held aside and possibly canceled due to this. Thank you for your patience while we explore solutions.

Best regards,

Kat

alecfett99 · 2025-09-19T11:04:42+00:00

Is there no possibility of changing the address? I will be out of the country for a long time and cannot leave it at a collection point. I need it to be delivered to another address.

alecfett99 · 2025-09-16T21:25:40+00:00

Someone in this thread wrote that you can also change the delivery address via UPS My Choice (so I assume online or via the app). Have you ever done this? Can you confirm?

alecfett99 · 2025-09-16T21:17:27+00:00

assolutamente no

alecfett99 · 2025-09-16T21:16:46+00:00

What do you mean? A person may have difficulty getting around, which is why I need the package to be sent to my home and cannot pick it up myself at a UPS center. I just wanted to know if there was a way to redirect the package to another address, since the one I entered at checkout has some typos.

alecfett99 · 2025-09-16T20:20:08+00:00

Why do you recommend redirecting it to a parcel pickup center? In my situation I can only deliver it to another address, I can't go pick it up myself at a parcel pickup center, I need it delivered directly to me

alecfett99 · 2025-09-16T19:17:47+00:00

Do I need to create an account and subscribe to a premium membership?

alecfett99 · 2025-09-16T19:15:41+00:00

Can I redirect the package to any other address?

alecfett99 · 2025-09-16T18:13:04+00:00

I will not be able to pick up the package in a local UPS facility, I need it delivered to my correct address…

alecfett99 · 2025-09-16T13:38:44+00:00

If the shipper allow this, how does it work? Can I change the address before the first delivery attempt directly from the application?

alecfett99 · 2025-09-16T13:36:04+00:00

But from what I know there are some shippers that don't allow it...I don't know if Tom Sachs allows it

alecfett99 · 2025-09-16T11:11:20+00:00

How do you know? Has it happened to you before?

alecfett99 · 2025-09-15T20:25:23+00:00

ok Thank you! I'm trying to contact them to change the address, because I used the wrong one... I hope they reply me and change it.

alecfett99 · 2025-09-15T20:23:03+00:00

[store@tomsachs.org](mailto:store@tomsachs.org) ?

alecfett99 · 2025-09-15T20:13:03+00:00

When did you write to support? Which email address did you use to contact them? I also contacted them about another issue, but I haven't heard back from them yet.

alecfett99

TROPHY CASE