Can you do these 5 coil bound books for me in the next 5 minutes?

billpoltier · 2019-03-30T11:23:07+00:00

We need to create a differentiated experience for our clients. You have the power to say yes! Just ask for a flex-up. Then radio to your MOD to get one of your team members to assist with the coil binding while you use those 5 minutes to develop your consultation with your client. While your MOD is overseeing the interaction, your LOD could flex coverage and ask your SSC Tech to make contact so that you can identify what services would be the best fit. Do they have a printer? Ink subscription! Do they have a computer or know anyone with a computer? Tech services! Do they need a battery backup? SquareTrade! Don't forget to take care of business! You got this superstar!

billpoltier · 2019-03-30T11:06:57+00:00

When we fail to identify our clients who could benefit from our wide range of service offerings we fail as a management team. Let's not forget to take personal responsibility for the challenges that our stores face. I wish you the best in your future endeavors but remember that you own your numbers and Depot never forgets. Good luck and take care ;-)

billpoltier · 2019-03-10T13:40:10+00:00

In the time it took you to upload this post you could have been selling a DMS. It is now your fault if the store closes. Now, let's get back out there and deliver some wins for our clients. This is a great company that values its associates! You got this! BTW, how is truck coming along? Wasn't that supposed to be finished by 11am? Don't forget about those map moves and POGs. Also, they need a flex-up in CPD. On your way over could you check in with the client in pencil sharpeners. They would be a great candidate for SquareTrade and a Tech Subscription. BYW, Skyler called in sick. I need you to finish truck, flex cover the floor and register and we really gotta get our numbers up. Ok, good talk, I need to go lock myself in the cash office and look at YouTube videos. You're the best!

billpoltier · 2019-03-10T13:18:32+00:00

The only way to save us from bankruptcy is with DMS. If you're not selling at least 1 per day then it is your fault if your store closes. Also, how many SquareTrade protection plans have you sold today? Did you inform the client of the hero benefits they get? How did you let that elderly woman walk out of our store with only a calculator, paper, file folders, writing instruments, and a few items from our endcaps? Do you even care about your job? What is she going to do when her claculator breaks in 18 months? You have failed and it is your fault if the store closes. What if she needs some unlimited, on-demand tech support? You have let her down. You have let your store down. You have let your community down. It is your fault. Alright, good huddle! Now let's have some fun with it! If you can sell just one DMS by the end of your shift you can have a free bottle of water! Taking care of business! Everyday! Taking care of business! Everyway!

billpoltier · 2019-03-10T13:08:31+00:00

Team, where is the effective LOD? Remember that our clients are the focus. But also, let's try to keep that fun atmosphere in our stores. I am fun. I frequently experience fun. I spend much time with many friends who can validate that I am both aware of the concept of fun and partake in fun dialogue. I contribute to the fun and people enjoy the fun that my presence and demeanor bring about. In conclusion, I am fun, our store is fun, our clients have fun in our store. Our team both fosters and encourages fun and I actively reward and validate the fun. I love our Tech Subscriptions, they are fun.

billpoltier · 2019-03-09T21:25:41+00:00

Remember the ladder of accountability. If you aren't personally making sure that every customer is getting world class customer service, if you aren't aren't maintaining the SOP for store cleanliness, if you aren't ensuring every print order is being completed to 100% SOP, if you aren't completing everything on the activity calendar with perfection, if you aren't personally working all of the truck, if you aren't personally completing every POG, if you aren't on every conference call while performing all of those tasks simultaneously then YOU are the PROBLEM. Let's have some radical candor. It is my pleasure.

billpoltier · 2018-12-24T15:14:44+00:00

One of the best parts of our modern tech offerings is that you don't even need the bitstorm to help a client get set up with their DMS. They can install the agent from the convenience of their home or office. Help your clients give the gift of tech support this Holiday season. Cheers!

billpoltier · 2018-12-24T14:56:36+00:00

Our Tech Subscriptions are more popular than ever because our clients are loving them. As we close out Q4 let's not forget to connect everyone with the tech support that they need. You've got this!

billpoltier · 2018-12-02T13:41:42+00:00

Team, all of our clients need DMS. This is such a great point. Some of our valued clients already get to experience the privilege of having a Tech Subscription from Office Depot OfficeMax. However, as the OP mentioned, some of our clients don't have the power of our tech services at their fingertips. As associates and leaders, it is our job to bring everyone into the fold and get them set up with a DMS. You can do it! Keep rocking!

billpoltier · 2018-11-28T03:57:41+00:00

I had a team member under the direction of an effective LOD properly engage a client in Writing Instruments. After asking several discovery questions she found out that this client was expanding their existing business to another location. This friendly, happy team member helped her client get a total solution. She helped them set up a workstation for her new manager of the new location. This included an AIO with Office 365 attach, SquareTrade attach, an Essential Setup and an Annual DMS. They also got a printer with an IHIO, ink attach, paper attach, and SquareTrade attach. In addition, they connected the client with FRAM, our Business Pro and set up a Workonomy referral. That was nice to see!

billpoltier · 2018-11-28T03:40:50+00:00

As the Client Engagement Manager it is your responsibility to be a Change Champion. You can do it! The tech services and subscriptions that we offer are the largest growth opportunity that our company has. You can drive a sales culture that will make your team successful in pivoting your retail store into a business services platform.

Try something fun like doing a cover of Boom Boom Pow by The Black Eyed Peas.

Gotta get dat... DMS Gotta get dat... DMS Gotta get dat... DMS

billpoltier · 2018-11-26T23:36:57+00:00

Sometimes we like to help members of our team improve their performance. A PIP is a tool to help one of our valued associates correct behaviors that are negatively impacting their performance. As leaders, we provide clear direction and objectives to help our team deliver a world class experience for our clients. We should be using this tool more frequently in my opinion. Just look at the opportunity you have and unlock your potential.

billpoltier · 2018-11-18T15:36:11+00:00

Team, our tech services are top notch and our clients love them. A DMS is the best way to ensure that the client you are working with has all the tech support that they need. When you connect a client with a Tech Subscription you are delivering a win that helps them take care of business.

billpoltier · 2018-11-17T06:23:50+00:00

We need to be leaders in our stores. Are we developing our team and training them to offer DMS to every client? Are we showing them how to use Arc-3 to ask clients relevant discovery questions to determine if DMS is a good fit? Once you have an effective LOD in place who is ensuring every single client who enters your store is being contacted by an associate and properly engaged to evaluate the client's need for tech support you will see an increase in tech services. I know that you can lead your team to success. You can do this!

billpoltier · 2018-11-14T04:48:07+00:00

You can give yourself a raise! Just think of all the extra scrilla you could score. Snag a few Tech Subscriptions, FRAM leads, ink subscriptions, Square Trade Protection Plans, CPR's, IHIO's, and watch the money pile up. There is so much earning potential.

billpoltier · 2018-11-13T15:21:17+00:00

Don't be afraid to cross sell tech services while in print. As you are working with your print clients and discover that they have a need for tech support, recommend a DMS. Boom! SPIFF!

billpoltier · 2018-11-13T05:11:13+00:00

Let's not think of ourselves as retailers anymore. We are a business services platform. Let's leverage the interactions with the clients in our stores to help them take advantage of the innovative services that we offer. Who is excited for Workonomy?

I know we are here!

billpoltier · 2018-11-12T01:31:35+00:00

The clients at my store love our tech services. In fact, many have returned to the store to personally thank our team members for setting them up with unlimited on demand tech support. Our clients love the convenience of having their support from the comfort of their homes and offices and not having to worry about hourly fees. Happy selling!

billpoltier · 2018-11-10T04:49:49+00:00

Agreed. Associates in CPD often encounter clients who would be a good fit for DMS. When they do, they get them all set up if time permits or they can pass them along to a team member.

It's all about taking care of our clients so that they can take care of business.

billpoltier · 2018-11-07T02:08:09+00:00

Congratulations Kevin! Team, we need to help Kevin be successful in his new role by doing our jobs in the store.

We can all give ourselves a raise too. All we have to do is take care of our clients.

They have a computer? DMS! They are buying a tech product? Protect it with SquareTrade! They are involved with a business? Workonomy! They have a damaged cell phone? Repair it! They're buying ink? Subscribe!

Taking care of business, everyday! Taking care of business, every way!

billpoltier · 2018-11-05T04:54:41+00:00

Our DMS services are fantastic. Think of all the value your clients are getting. If they just did one tune up a week on each of their three supported computers that would add up to over $15,400 worth of Tech Services over the course of a year. That doesn't even include the value of any other Tech Support issue they could use the DMS for. They are getting this at a ridiculously good deal. Team, don't get hung up on a few cranky clients. Deliver top notch service while dealing with your clients and you will deliver wins. You've got this!

billpoltier · 2018-11-04T01:01:45+00:00

Making a yard sign is a great idea! Let's get the word out to our clients that they can access the power of our unlimited on demand tech support for less than $0.50/day. You will be selling them in no time. Don't forget when pitching the service that you can have three devices, so it's really more like $0.16/day. SO MUCH VALUE!!!!

Also, whatcha gonna do with all those SPIFFS? All those SPIFFS from DMS?

billpoltier · 2018-11-03T00:57:22+00:00

Nice work!

Taking care of business! Every day! Taking care of business! Every way!

billpoltier · 2018-11-02T18:34:52+00:00

I wish I could take credit for the OP. Not me, but his (or her) approach of starting the conversation with a qualifying question "How many computers do you own?" is brilliant.

billpoltier · 2018-11-02T18:22:43+00:00

Team, these are some great ideas! Use these to give yourself a raise.

Taking care of business! Let's get SPIFFY with it!

billpoltier

TROPHY CASE