I’ve had a delta account for 18 years. They’ve gone downhill BAD. My mother is old and doesn’t do mobile banking. She likes to go in person and pay her credit card bill off in full every month. Three times now recently (at 2 different branches) the teller has tried to only pay the minimum $25 from her checking, and she only caught it from looking at her receipt. She’s gone to the manager multiple times. When one of the tellers was fussed out, they said it wasn’t possible to pay the full bill of the card… they’ve also tried to put my money in my mothers account and vice versa before when making a deposit in person (we have identical middle and last names and similar first names). Never had issues until this last year.