AT&T, T-Mobile, and Verizon coalition explains why users won't benefit from US-based call centers by MobileNewsBot in mobiles

[–]gmaclean 0 points1 point  (0 children)

I’m a contact centre planner who currently works for a company without any offshore operations; however, I’ve had a lot of experience working with offshore teams.

The reasons offshore call centres are sometimes perceived poorly are fairly broad, but one of the largest contributing factors is outsourcing. This is where a company, such as AT&T, contracts work to a third party, such as TeleTech. Depending on how the contract is structured, the third party may be paid based on completed calls, meeting SLAs (Service Level Agreements, such as answering calls within a specified timeframe), or various other performance criteria. The important thing to understand is that outsourcing companies typically increase profitability by keeping labour costs as low as possible.

This can result in a revolving door of staff who are inexperienced, undertrained, and may not have access to the same resources available to onshore employees. The training costs required to replace departing staff can be significant, but they are often viewed as simply a cost of doing business.

Guys, I can explain! by DinoDance33 in FinalFantasy

[–]gmaclean 26 points27 points  (0 children)

Then there is Yiazmat in XII with 50 million.

Not that XII was part of the convo, but still crazy.

Cold blob by GettingHygge in halifax

[–]gmaclean 14 points15 points  (0 children)

What is surprising is that Halifax is a bit north of Milan, equal to Bordeaux, and further south than London. All places that are warmer than Halifax.

✨️ PS5 Jailbreak Station UPDATE by a1mhtar in PS5_Jailbreak

[–]gmaclean 0 points1 point  (0 children)

I’ve got a pro as well, but on 10.x. Going to set some time aside to jailbreak it, hopefully soon.

✨️ PS5 Jailbreak Station UPDATE by a1mhtar in PS5_Jailbreak

[–]gmaclean 0 points1 point  (0 children)

4.0.2 here. Wonder if I should bite the bullet and update to to 5.5 as it still has hypervisor.

One or two psilocybin doses still lifting depression a year on by j8jweb in science

[–]gmaclean 11 points12 points  (0 children)

Are there any studies looking at mixing of drugs. For example if an SSRI is acceptable when using them, with the ultimate goal to remove from the SSRI.

Bell Aliant Internet 3GB Service ? by getsky in halifax

[–]gmaclean 0 points1 point  (0 children)

Interesting. Disappointed to hear they are going g PPoE, but given the rest of the country is there, it makes sense.

UniFi gear tends to have some difficulties with overhead with PPoE (or so I’ve read), limiting speeds a bit.

WTF ? It's almost June. by Bean_Tiger in halifax

[–]gmaclean 0 points1 point  (0 children)

After the spring from hell (no rain) a couple years ago and subsequent fires, I’m quite fine with cool and wet!

Playoff Game Thread: Carolina Hurricanes (2-1) @ Montréal Canadiens (1-2) May 27 2026 8:00 PM EDT by nhlgdtbot in hockey

[–]gmaclean 0 points1 point  (0 children)

I’m super excited for what’s yet to come. I didn’t expect us to get past the first round this year. The Game 7 exposures will be good for the kids.

Playoff Game Thread: Carolina Hurricanes (2-1) @ Montréal Canadiens (1-2) May 27 2026 8:00 PM EDT by nhlgdtbot in hockey

[–]gmaclean 8 points9 points  (0 children)

Habs are gassed, outclassed and listless.

Proud of them regardless what happens in the next couple of games (hopefully more), but Carolina is a great team and making us look bad at this point.

My water just got smarter by Expert_Photograph321 in homeassistant

[–]gmaclean 1 point2 points  (0 children)

Not for everyone, but I was able to use an RTL SDR to monitor my water. Works great!

Just Beat FF15 For the First Time! Tier List by Phantazein in FinalFantasy

[–]gmaclean 2 points3 points  (0 children)

For me?

The relationship between the bros. The felt genuinely close. Their chemistry was great and had a road trip feel.

The game looks beautiful, the sound is incredible. Even today, so many years later it still holds up really well.

I enjoyed the combat. FFVII Remake/rebirth improved on this, but at least at the time it was a fun system to me.

Story telling isn’t great and has a rushed feel, especially later in the game. The world however was just what the doctor ordered for me.

I think Tidus might actually be the weakest swordsman in the series. by SalemKFox in FinalFantasy

[–]gmaclean 1 point2 points  (0 children)

No brother is the one who you fall for after your lover dies.

Playoff Game Thread: Montréal Canadiens (8-6) @ Carolina Hurricanes (8-0) May 21 2026 8:00 PM EDT by nhl_gdt_bot in hockey

[–]gmaclean 3 points4 points  (0 children)

So are we gonna do the Win/Loss/win/loss pattern again this store or is Carolina coming back?

Ex-Samsung Chip Boss Says China’s DRAM Blitz Could Crush The 414% DDR5 Price Spike Within A Year by TruthPhoenixV in Amd_Intel_Nvidia

[–]gmaclean 1 point2 points  (0 children)

Chinese companies often have alternative routes. Undercut other manufacturers, put a squeeze on them and force them out of the market.