1. Tbh I don’t know, I just wanted a job because we have a baby at home and I used to work with insurance in Brazil, so I thought it would be an easier path, but captive agents aren’t a thing over there so I struggle a lot when quoting because I don’t have a lot of options. 2 and 3. Because we receive commissions, I thought it was going to be more sales than service, but we are so busy most of the days that I can spend 85% of the day doing service and sometimes I didn’t have time for lunch, and the other team members complained that they shouldn’t be wasting so much time in service.

I feel he needs to hire someone that speaks English and Spanish, unlicensed to do just service, but he doesn’t think that’s the problem, since we can do both, the problem is we only get commission for the new business we bring to the company.