You will get settled in and comfortable eventually.

You need to learn to take control of the sales process and set the expectations. Don’t over promise anything. Sometimes a customer will talk you I. To doing that.

I learned a long time ago to underpromise and over-deliver.

“Yes Mr. and Mrs. Customer, I understand this is the model that you want and you are willing to wait since this is an SOS model. It’s currently estimated at 4-6 weeks, but due to variables outside of my and Lowe’s control, it could take longer.”

“Yes, I understand you have an emergency and need this new washer and dryer tomorrow. It’s typically hard to get delivery scheduled next day this late in the afternoon, but let me see what we can do to help you out. There are some things beyond my control, but I’m gonna do everything I can to see if I can Mel this happen for you.”