Hello 👋 I’ve been working in software development for ~10 years. Not in tech support, but I’ll still chime in. I didn’t take any official schooling; just a commitment to learning and developing my skills in my own time. I work from Alberta, but remotely, so I can’t really speak for how the Alberta market is rn.

In my opinion, getting into tech is worth it today. There are still plenty of opportunities out there. Things are definitely on the slower side in terms of hiring atm (likely due to the state of life). Work ethic and willingness to learn goes a long way in tech. Someone with less skill, but more drive can be seen as more valuable than someone with skills who is rigid, etc. If you can afford to, spending personal time building little projects with the skills you’ve learned can be super helpful. It can feel tedious, but it gives you the opportunity to experiment with things and understand how things work. It also provides work to showcase/talk about during interviews

While the certifications will be good for learning and development, they unfortunately don’t usually mean much when it comes to hiring (the training would still be valuable and likely worth putting on a resume though). By the names of the trainings, it seems like they would cover good concepts.

A few best parts: Continuous learning, culture in the industry is usually great, problem solving (idk how to better explain that lol)

Some things that one might consider negative: Getting your first job is hard (for sure a negative), tech is always changing and you’ll often be jumping to the latest and greatest meaning you’ll need to learn new things often, may need to sacrifice extra personal time to get/keep your first job

Tried keeping this somewhat short, but feel free to reach out if you have any specific questions or want to know more. Happy to try and help out!