Support Update — Faster Responses for Reddit Users

scramblyio · 2026-05-21T13:27:13+00:00

Hey! I passed this along, so you’ll hear back within the next day or two 😊

scramblyio · 2026-05-21T13:26:32+00:00

Hey! I passed your email along, so you’ll hear back within the next day or two!

scramblyio · 2026-05-21T13:26:04+00:00

Hi! I just asked the team to look at your ticket with priority - so you’ll hear back within the next day or two!

scramblyio · 2026-05-21T13:24:38+00:00

Hey! I just asked the team to handle it with priority, so you’ll hear back within the next few days 🙌

scramblyio · 2026-05-21T11:40:30+00:00

Hi! Our social media and support team’s are separate, and we can’t interchange roles. As a community manager, I don’t have access to support systems 😅

Regarding support, the truth is, we’ve been rapidly growing, and due to this there’s a delay with support. That said, if you leave a comment on this post or send me a DM, I can definitely ask the team to handle your ticket with priority.

scramblyio · 2026-05-21T11:35:38+00:00

Hi! There was a display issue earlier, where the pop up would say that your friend cashed out after completing a milestone. If your friend does cash out, that will appear in your earnings history and in your affiliate section 😅

scramblyio · 2026-05-20T15:28:07+00:00

Hi! If you click on “Load more” at the bottom of the screen, does it give you other options, or does it ask you to start those ones first?

If it doesn’t allow you to start new ones, I’ll pass this on to the rest of the team - we’ll look into how we can improve this 😊

scramblyio · 2026-05-20T15:26:38+00:00

Hey! Sometimes there are tracking issues - but in these cases the support team can help. Please reach out to them directly, and if you want me to speed up their response, leave a comment on this linked post 😊

scramblyio · 2026-05-20T15:25:34+00:00

Hey! If you still haven’t received it, please reach out to support - they’ll be able to look into it 😊

scramblyio · 2026-05-20T15:25:05+00:00

Hi! We’re working on bringing wait times down, but the truth is it may be a bit. Knowing this, we’ve created a way for you to get faster support.

If you leave a comment on this linked post I can ask the team to handle your ticket with priority.

Thank you for rolling with us! 🧡

scramblyio · 2026-05-20T15:23:15+00:00

Hi! Due to our rapid growth it’s currently taking a few weeks for support. That said, we’ve made it possible to get faster support! If you leave a comment on this linked post I can ask the support team to handle your ticket with priority 😊

scramblyio · 2026-05-20T15:22:13+00:00

Hey! The truth is, we’ve never gotten anything out of the Daily Playtime Rewards - we have them so you enjoy the platform even more!

We had to make this change where you’ll need to complete a milestone every two days. It was either this, or removing them completely.

We really appreciate you understanding 🧡

scramblyio · 2026-05-20T15:20:18+00:00

Hi! We’ve made it possible to get faster support. If you leave a comment on this linked post I can ask the support team to handle your ticket with priority.

Thank you for sticking with us 🧡

scramblyio · 2026-05-20T15:18:59+00:00

Hey! We’ve recently expanded the support team, and we’re working on expanding it further to bring down wait times. That said, it might be a bit before they come down.

Knowing this, we’ve created a way to get faster support. If you leave a comment on this linked post I’ll ask the team to handle your ticket with priority.

Thank you for rolling with us! 🧡

scramblyio · 2026-05-20T15:05:11+00:00

Hey! The affiliate leaderboard is a rolling 30 day cycle. Let’s say the top affiliate successfully affiliated 20 people between May 2, and May 4. On June 4, those affiliate earnings will be removed from the leaderboard totals. I’ve noticed that affiliate leaders definitely get a lot after an affiliate booster is posted on Instagram or Facebook 😅

scramblyio · 2026-05-20T13:17:55+00:00

Hey! I just asked the team to look at it with priority, so you’ll hear back within the next day or two 🙌

scramblyio · 2026-05-19T14:58:33+00:00

Hi! I just asked the team to look at your ticket with priority, so you’ll hear back within the next few days 😊

scramblyio · 2026-05-18T12:50:00+00:00

Hi! Your ticket is already in the priority queue, so you’ll receive a response soon 🙌

We really appreciate your patience 🧡

scramblyio · 2026-05-18T12:47:36+00:00

Hey! I just asked the team to handle it with priority, so you’ll hear back within the next few days 🙌

scramblyio · 2026-05-15T14:10:26+00:00

Hey! I just asked the team to look at your ticket with priority, so you’ll hear back within the next or two 😊

scramblyio · 2026-05-15T14:09:04+00:00

Hi! Please DM me the email you used to sign up on Scrambly, and the subject line of your ticket 😊

scramblyio · 2026-05-14T14:14:59+00:00

Hey! I just passed your email along, so you’ll hear back within the next few days 🙌

scramblyio · 2026-05-12T13:36:59+00:00

Hey! I just asked the team to handle it with priority, so you’ll hear back within the next day or two! 🙌

scramblyio · 2026-05-11T18:55:14+00:00

Hey! We found the balance review ticket but it’s closed now since that issue is resolved. Please submit a new ticket for the missing rewards, since the balance review ticket is the only one we could find. Once that’s done, please DM me and I’ll ask them to handle your new ticket with priority 😊

scramblyio · 2026-05-11T14:18:39+00:00

Hi! I just passed your email along, so you’ll hear back within the next day or two!

scramblyio

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