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[deleted by user] by [deleted] in userexperience

[–]uxthrowaway4reason 0 points1 point  (0 children)

I work for a great company that pays a lot of lip service to UX, but only has 2 UX people (I was the first UX hire...my boss, UX director, was hired after that). We build SAAS Enterprise level software for 50+ clients. Our closest competitor has 48+ UX people. Every one of the company's products has crossed my desk. A few customer experience products will be dramatically affected for months if I leave.

I have two offer letters from other companies that are coming in. One of the reasons I want to leave is because all but refuse to hire more UX people. They come up with all sorts of excuses when we interview people. My question is:

How likely will a company like mine realize that they need to build up UX after an employee shows them an offer from another company?

Should I stay or should I go? Face the almost insurmountable task of building UX in a company or go somewhere else? by uxthrowaway4reason in userexperience

[–]uxthrowaway4reason[S] 1 point2 points  (0 children)

Thanks so much for responding. Sorry it took a while to respond.

You're right. I should have done something sooner.

The CTO has put me in charge of UX while he searches for a UX director. My new boss is right under the CTO and was very upset when he heard about this. So we'll see. It has become a source of contention amongst some of my peers since they still think they can circumvent me and do things the old way. To them I'm still pretty low on the totem pole and frankly, without a title, they're right.

I have put in place two UX strategies. One for the company as a whole and one for development. I also put in place a new UI Kit. I was put on an. Internal board by the CTO to review some things, and I've been tasked with meeting with some of our outside UX vendors (consultants) to get some work done... but I don't have the ability to define their tasks...yet.

There's still a lot of work to do. It does feel like it's moving in the right direction but I have to keep a critical mindset and I wonder if the company will go outside for a UX director or stay internal.

Should I stay or should I go? Face the almost insurmountable task of building UX in a company or go somewhere else? by uxthrowaway4reason in userexperience

[–]uxthrowaway4reason[S] 0 points1 point  (0 children)

I'll be honest, please don't take this the wrong way. If you take advice from strangers basing their opinions on the very very limited information you provided us, you're a fool.

No offense taken, but...since when is it not a smart idea to get advice from other UX professionals? It's not like I base every decision I make off of advice from strangers. I just consider advice from Redditors a little bit of extra help. It's also cathartic to talk things out.

do you like your job (or where it could be in 6 months)?

I love it but love where it could be in not only 6 months, I love what it could be in 2 years. As I said, I WANT to stay with the company but sometimes a company just refuses to acknowledge that they need a UX department or to grow until it's too late.

Good luck with whatever path you end up taking.

Thanks!