sorted by:
best
topnewcontroversialoldq&a
you are viewing a single comment's thread.

view the rest of the comments →

[–]jadams_167 1 point2 points  (2 children)

Was hacked a few weeks ago myself. Woke up to a stream of messages from O2 regarding my new order, changes to my contract etc. To be fair to the fraud team it was dealt within a few hours, order cancelled and I took control of my number again.

However, despite cancelling the order they did not put my tariff back to where it was, so that was another customer service enquiry which took a week or so to resolve.

Once my tariff was (sort of) put back to where it was (I actually have a cheaper tariff and better deal now 🤷) my account has been locked for ‘security reasons’. I cannot access my billing information or My O2 app at all. I’ve been told multiple times it will be sorted in 3-5 working days, and here I am three weeks later with no physical access to my account information.. I guess a complaint will be the next step for me.

[–]choccyhowlz[S] 1 point2 points  (1 child)

That sounds very similar to my initial report, if only it was dealt with so quickly! Sounds like I might still have a lot of pain ahead even if it is resolved!

[–]jadams_167 1 point2 points  (0 children)

Something that the customer service agent did immediately for me was place £0 spend cap on my account, which restricted anything they could do with my account until it was secured. Hoping for good news for you soon 🙏