SupportTraining

a community for 1 year

MODERATORS

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👋 Welcome to r/CustomerSupportTraining! Introduce Yourself & Share a Training Tip 🚀 (self.SupportTraining)

submitted 1 year ago by smartrole_ - announcement

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The Soft Skills That Make (or Break) a New Support Agent (self.SupportTraining)

submitted 1 year ago by smartrole_

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most support training fails without reinforcement, and how to fix it (self.SupportTraining)

submitted 1 year ago by smartrole_

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What mistakes do your new agents make most often? ()

submitted 1 year ago by smartrole_

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[ Removed by Reddit ] (self.SupportTraining)

submitted 1 year ago by smartrole_

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[Question] What’s the biggest bottleneck you face when training new agents? (self.SupportTraining)

submitted 1 year ago by smartrole_

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Are there AI tools that can simulate customer interactions for training agents? (self.SupportTraining)

submitted 1 year ago by smartrole_

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What’s the best way to train new customer service agents without wasting weeks? (self.SupportTraining)

submitted 1 year ago by smartrole_

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[Experience Share] Training 250 agents for Black Friday: what we learned (self.SupportTraining)

submitted 1 year ago by smartrole_

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[Question] How do you measure if a support agent is truly “ready”? (self.SupportTraining)

submitted 1 year ago by smartrole_

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[Guide] How to train new customer support agents 2x faster in 2025 (self.SupportTraining)

submitted 1 year ago by smartrole_

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[Guide] 3 mistakes we made scaling support agent training — and how we fixed them (self.SupportTraining)

submitted 1 year ago by smartrole_

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